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Quality Assurance, Monitoring & Testing Lead Analyst

Costa Rica, Heredia · Job Posted February 04, 2026
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Job Description

This position will be part of the Audit and Exam management team supporting Internal Audit and Regulatory Exams for the broader Central Control Capabilities Team. Central Control Capabilities is responsible for Monitoring and Testing of Controls across Citi's 1st line of defense. This team of over 1,000 employees supports all business and functions in Citi and this position plays a pivotal role in coordinating deliverables to Internal Audit and external Regulators.

Job Responsibility

  • Coordinate Internal Audit and Regulatory deliverables for audits and exams running concurrently
  • Meet critical deadlines and provide credible challenge to deliverables to ensure accurate and timely delivery of requests
  • Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Stay up-to-date with the latest quality assurance testing tools and strategies
  • Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
  • Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
  • Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Prior interaction with Citi's 2nd and 3rd Line of Defense and Citi's global Regulators
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi’s Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Advanced English Skills Required
  • Bachelor's/University degree, Master's degree preferred
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