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Quality Assurance, Monitoring & Testing Lead Analyst - VP

Costa Rica, Heredia · Job Posted January 10, 2026

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Job Description

The CTU Finance Controls Testing Utility Team is responsible for the testing of controls that are designed and owned by Citi’s Finance division. The team is situated within the Global Functions Control Testing Utility and resided within the COO organization’s Central Controls Capabilities. The Global Functions Control Testing Utility is responsible for assessing and testing Controls that’s been designed and executed by Citi’s Global Functions teams such as Finance, HR, Operations, Technology, COO & ESPA as well as the CBNA Legal Entity. This position reports to the Finance Controls Testing Team Leader and is an execution-oriented individual contributor position accountable for the end-to-end controls testing of Finance Controls including, Control Test Planning, Control & Tool Design Assessments, Results Reporting & Insight, Exception Dispositioning. This role is a subject matter expert of finance controls, including assessing, testing and development of procedures and has a thorough understanding of Finance functions, Internal Controls, MCA (Managers Control Assessment) Frameworks and processes. The Finance Controls Testing Team Analyst follows the latest trends in controls testing and keeps abreast of finance industry, function, and process change, and adapts them for application within own job and covered businesses and functions (e.g. Controllers, FP&A, Tax, Treasury, Regulatory Reporting). A dynamic role with cross functional exposure requiring excellent communication skills to influence and collaborate often at a senior level, to achieve both regulatory and business strategic objectives. Accountable for controls assessment and testing execution, results and exception management and remediation actions. The role necessitates a degree of responsibility over technical strategy.

Job Responsibility

  • Supports the Control Testing utility through control design assessment, designing control testing tools, developing control testing procedures, exception dispositioning
  • Control Design Assessment (CDA), by executing CDA checklist/procedures for finance controls and recording of results in Citi Risk & Control (CRC)
  • Owns significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
  • Develops control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered Finance businesses and functions
  • Controls testing outlier disputes holding the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs
  • Creates materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
  • Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
  • Supports team members on topics ranging from testing design & execution, control testing platforms and automation
  • Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Maintains relationships and drives accountability of control testing outcomes and success with partners and stakeholders to achieve regulatory and business strategic objectives
  • Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Requirements

  • 6-10 years of experience
  • 3+ years in Risk & Controls roles
  • Experience in a finance function at a Global Bank or Financial institution preferred (e.g. Controllers, Treasury, FP&A, Tax, Regulatory Reporting)
  • Understanding of Financial Products and Services
  • Subject matter expert of Controls design, execution and/or control testing
  • Excellent understanding Internal Controls and MCA (Managers Control Assessment) frameworks and processes
  • Advanced Microsoft Office skills, particularly strong in MS Word, MS Excel, MS PowerPoint, and MS SharePoint and MS Teams
  • Exposure to Testing tools / harnesses and ability to use Business Intelligence software will be a plus
  • Strong communication and diplomacy skills to guide and influence others in a matrixed environment
  • Strong people and relationship management skills ensuring collaboration with key partners and stakeholders
  • Independent thinker and able to perform a credible challenge of businesses/functions
  • Ability to manage competing priorities in a complex environment
  • Ability to work effectively with team members, partners, and stakeholders virtually and across different geographies and time zones
  • Bachelor's/University degree in Finance, Master's degree preferred
  • CA, CPA, ACA or CIA preferred
  • Advanced English Skills Required
  • Background in Internal Audit, Risk and Control or Finance – preferred
  • MCA/ CAP working experience

Nice to have

  • Exposure to Testing tools / harnesses and ability to use Business Intelligence software will be a plus
  • Background in Internal Audit, Risk and Control or Finance – preferred

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