Quality Assurance, Monitoring & Testing Group Manager Job at Citi (Shanghai)

Job Description

The Country Control Testing Utility (CTU) is responsible for assessing the adequacy of Controls and Monitoring and Testing Tools that are designed and executed by in-country Businesses and Functions. The Country Controls Assessment and Testing Team Lead reports to the International Business Execution Director in China and matrix reports to the Head of Country and Banking & International (B&I) CTU, based in London, within the COO’s Central Controls Capabilities organization. It is a strategic and execution-oriented management position that is accountable for operational controls performance assessment and assurance for in-country controls and associated monitoring and testing tools, including the design and execution of control assessment processes, results reporting, and insight sharing related to the above scope of controls assurance activities. The role is focused on in-country controls testing activities across Businesses and Functions but will also support the Global Assessment and Testing Team with testing and monitoring activities. Coverage may vary to meet internal and external deliverables. The Country Controls Assessment and Testing Team Lead leads and directs a team of six controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows the latest trends in control design and testing and adapts them for application within their own job and covered businesses and functions. The role will require engagement with senior managers at Director and/or Managing Director levels.

Job Responsibility

Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carries key responsibility for defining the work plan and resolving escalations
Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handles control assessment interactions with senior managers at Director or Managing Director levels
Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions
Approves assessment procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation
Maintains resource forecast for own team as well as forecasting for successful controls assessment transition and Central Execution training
Supports team members on topics ranging from testing design and execution to performance management and control assessment platform basics
Helps drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control testing
Sets ambitious and measurable control testing goals for self and Team that align to business strategy and support business strategy realization
Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Supports other relevant work efforts of department where needed and as directed by their manager
Proactively fosters a strong culture of risk and control awareness across the team and wider enterprise

Requirements

Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
asks insightful questions, breaks analytical challenges into workable components, and draws meaningful conclusions
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes
Prioritizes high impact potential problems effectively
Demonstrates Leadership skills with an understanding and appreciation for diverse backgrounds
Ability to balance strategic priorities with tactical actions
Excellent communication skills required to negotiate internally, often at a senior level
Able to work effectively virtually, including across different geographies and time zones preferred
Experience of human-centered control design is an advantage
University degree preferred

Nice to have

Experience of human-centered control design is an advantage
Able to work effectively virtually, including across different geographies and time zones preferred

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Quality Assurance, Monitoring & Testing Group Manager

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