Quality Assurance, Monitoring & Testing Group Manager, Citi

Citi

Location:
India, Chennai

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Individuals in Quality Assurance, Monitoring & Testing are responsible for the assessment of outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes the development and execution of Monitoring and Testing for controls to assess their operational effectiveness and address risks.

Job Responsibility:

Provides leadership and direction through a large team of professionals and/or junior managers
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy, and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders
Appropriately assess risk when business decisions are made to safeguard Citigroup, its clients, and assets by driving compliance with laws, rules, and regulations

Requirements:

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading control-related projects and programs
Ability to see the big picture with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendations for risk and controls remediation
Expert knowledge in the development and execution of controls
Proven experience in control-related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Expert understanding of compliance laws, rules, regulations, and best practices
Deep understanding of Citi’s policies, standards, and procedures
Strong leadership, decision-making, and problem-solving skills
Strong analytical skills to evaluate complex risk and control activities and processes
Ability to deliver compelling presentations and influence executive audiences
Strong sense of accountability and ownership, with strong results orientation
Excellent communication skills
ability to engage and inspire across stakeholder groups
Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word

What we offer:

Equal opportunity employer
Accessibility accommodations for individuals with disabilities

Additional Information:

Job Posted:
July 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance, Monitoring & Testing Group Manager