Quality Assurance, Monitoring & Testing Group Manager, Citi

Citi

Location:
India, Chennai

Category:
Quality Control

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves providing leadership and direction for Quality Assurance, Monitoring, and Testing operations. The job requires overseeing risk management quality, the control framework, and testing processes, while ensuring alignment with Citi's policies and standards. It involves monitoring internal activities for compliance and conducting assessments of controls.

Job Responsibility:

Provides leadership and direction through a large team of professionals and/or junior managers
provide leadership to drive optimization and efficiencies in projects
assist management in guiding and influencing decisions that conform to business objectives
responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders
proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle
appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Requirements:

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading Control related projects and programs
ability to see the big pictures with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control related functions in the financial industry
proven experience in implementing sustainable solutions and improving processes
expert understanding of compliance laws, rules, regulations, and best practices
deep understanding of Citi’s Policies, Standards, and Procedures
strong leadership, decision-making, and problem-solving skills
strong analytical skills to evaluate complex risk and control activities and processes
ability to deliver compelling presentations and influence executive audiences
strong sense of accountability and ownership, with strong results orientation
excellent communication skills
ability to engage and inspire across stakeholder groups
exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Nice to have:

Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
strong leadership, decision-making, and problem-solving skills
ability to deliver compelling presentations and influence executive audiences
excellent communication skills
ability to engage and inspire across stakeholder groups.

Additional Information:

Job Posted:
June 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance, Monitoring & Testing Group Manager