Quality Assurance, Monitoring & Testing Group Manager Job at Citi (Pune)

Quality Assurance, Monitoring & Testing Group Manager

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

China , Shanghai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
asks insightful questions, breaks analytical challenges into workable components, and draws meaningful conclusions
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes

Job Responsibility

Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carries key responsibility for defining the work plan and resolving escalations
Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handles control assessment interactions with senior managers at Director or Managing Director levels
Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

MCA Quality Assurance Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Provides leadership and direction through a large team of professionals and/or junior managers
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner

Fulltime

Digital Software Engineering Senior Group Manager – Head of Quality & Performance Engineering

We are seeking a visionary and experienced Digital Software Engineering Senior G...

Location

India , Chennai; Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of relevant experience, with significant time in a product line management, e-commerce, or strategic planning role
Proven track record of managing the full SDLC for large-scale, complex software projects and succeeding in delivering high-quality technology products/services in a high-growth environment where priorities shift rapidly
Extensive experience in designing and implementing CI/CD pipelines and automated testing frameworks
First-class leadership, influencing, and talent management skills, with significant experience managing and developing a Software Engineering Team
Ability to use hard data and metrics to back up assumptions and develop business cases
Deep understanding of various testing methodologies, including performance, functional, and non-functional testing
Strong knowledge of agile development methodologies (Scrum, Kanban) and modern software architecture patterns
Familiarity with AI/ML concepts and their application in software development is highly desirable
Excellent communication and negotiation skills, with experience negotiating internally at a senior level
Bachelor’s/University degree required

Job Responsibility

Lead an AI-first testing strategy to transform quality engineering across applications and platforms
Leverage AI to generate test cases, predict risks, accelerate defect detection, and enable synthetic data generation for comprehensive testing
Implement AI-powered solutions & automation for functional, integration, smoke, and performance testing, as well as self-healing automation
Enable developers to incorporate testing as part of the development lifecycle, including integration and smoke tests within the pipeline
Maximize test coverage and reliability by leveraging AI tools and techniques
Drive the adoption of autonomous, self-healing testing in the code and deployment pipeline to enhance speed, quality, and release confidence
Synthetic test data management
Oversee the end-to-end Software Development Lifecycle (SDLC), implementing best practices for agile development, continuous integration, and continuous delivery (CI/CD)
Design, build, and manage a highly automated testing pipeline that enables rapid, high-quality releases
Champion a "shift-left" approach to quality, embedding testing throughout the development lifecycle

Fulltime

It Project Group Manager - C14 - Kowloon

We are seeking a strategic and adaptive professional to lead regulatory and gove...

Location

Hong Kong SAR , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in regulatory compliance, governance, or related fields, preferably within a complex financial institution
Demonstrated expertise in local and international laws, rules, regulations, and risk typologies, with a specific focus on technology and third party or resilience requirements impacting financial services
Extensive experience in planning, executing, and reporting on governance, compliance, and regulatory activities, including managing regulatory examinations and auditor relationships
Strong understanding of auditing principles, including audit planning, risk assessments, control design, operating effectiveness testing, and reporting
Exceptional communication, negotiation, and interpersonal skills, with a proven ability to influence and lead at senior levels across diverse cultural and organizational boundaries
Ability to articulate complex problems and solutions clearly and concisely in both oral and written formats, including strong presentation skills
Highly motivated self-starter with excellent attention to detail, strong organizational skills, and the adaptability to thrive in a dynamic, matrixed organizational environment
Proven ability to work independently, prioritize effectively, and navigate complex organizational structures

Job Responsibility

Regulatory Compliance & Governance: Drive, implement, and execute compliance with legal entity requirements, including Technology regulatory reporting. This involves ensuring adherence to regulatory requirements, Citi's policies, and guidelines, while proactively identifying and escalating control issues
Risk Management & Oversight: Appropriately assess and mitigate risks in business decisions, safeguarding Citigroup's reputation and assets. This includes providing credible challenges regarding data integrity and control effectiveness, and meticulously reviewing materials for accuracy and alignment with regulatory expectations
Strategic Leadership & Innovation: Champion innovation in solutions for Technology legal entities, leveraging data analytics and identifying industry best practices to enhance value and reduce costs of regulatory activities. Serve as a lead for complex issues, providing analysis and communicating findings effectively
Stakeholder Engagement & Influence: Cultivate and maintain strong relationships across local and global regulatory strategy groups, technology teams, business process owners, and internal audit. Guide, influence, and negotiate with internal and external stakeholders, ensuring collaborative and timely delivery of regulatory and governance requirements
Reporting & Methodology Development: Ensure the timely delivery of high-quality, value-added reports for legal entity requirements, meeting global regulatory and board standards. Contribute to the development and enhancement of methodologies and standards for oversight, monitoring, and reporting
Operational Excellence: Manage multiple concurrent examinations and audits independently in a fast-paced environment with tight deadlines, collaborating effectively with virtual teams across diverse geographies and time zones
Leading the work in the designated legal entities to ensure that regulatory obligations are met- including close liaison with other teams and functions to manage the workstreams, scope the work and direct activities. Up to 25% of your time will be spent on globally led projects
Lead Technology MIC Requirements Assessment & Delivery: Lead support for the Technology MIC in fulfilling their responsibilities – including but not limited to: overseeing the assessment of changes to Technology MIC requirements
driving the identification and implementation of necessary modifications to relevant systems and processes to ensure continuous and robust regulatory compliance and operational effectiveness
overseeing effective controls monitoring, assurance and second line engagement to ensure they meet local requirements

Fulltime

Group Quality Control - Water Heating Plants

We are looking for an experienced Quality Control Manager to join our Group Qual...

Location

Italy , Milano

Salary:

Not provided

Ariston

Expiration Date

Until further notice

Requirements

Degree in Engineering, Quality Management, Industrial Technology, or a related field
At least 5 years of relevant experience in Quality Control, Industrialization or a comparable role
Experience with welding processes, particularly related to pressure-containing components (e.g. pressure tanks)
Solid knowledge of manufacturing processes, materials, and applicable industrial quality and safety regulations
Experience working in multiple production plants and international manufacturing environment is a strong advantage
Proven analytical and problem-solving skills, with a pragmatic and hands-on mindset
Strong leadership and collaboration skills, with the ability to influence across functions and cultures
Excellent communication skills in English
additional languages are a plus
Willingness and ability to frequent business travel (50–60%), particularly to Egypt and India during the initial phase

Job Responsibility

Coordinate and oversee Quality Control activities across multiple water heating production plants in their footprint phase
Contribute to the definition of Quality Control Plans (QCP) and ensure effective deployment at plant level
Define and implement control plans and corrective actions, especially in proximity to product and plant launch milestones
Develop, implement and monitor QC procedures, inspection plans, and testing protocols specific to water heating products
Manage non-conformities, lead root cause analysis, and address supplier quality issues
Supervise product audits, process inspections, and end-of-line testing
Analyze quality KPIs and define action plans to reduce defects, scrap, and field complaints
Train and coach local plant teams on quality standards, inspection methods, and manufacturing best practices
Drive continuous improvement initiatives across plants
Prepare and present quality performance reports to senior management

Fulltime

Quality Assurance Technician (Bacteriologist)

As the Microbiologist, you will be responsible for managing routine microbiologi...

Location

United States , Batavia

Salary:

Not provided

Nestlé Purina

Expiration Date

Until further notice

Requirements

High School Diploma or GED equivalent
1+ years of laboratory, quality assurance and/or food manufacturing experience required

Job Responsibility

Manage routine microbiological evaluations of the finished product and the factory production environment
Development, implementation, review and compliance to the factory’s Finished Product Release Program and the Pathogen Monitoring Program
Support aspects of the HACCP food safety program including verification activities, documentation, and recordkeeping
Provide training and coaching on hygienic conditions and practices for all associates
Finished product testing and release
Lead the factory’s Pathogen Monitoring Program, including testing, verification activities, corrective actions
Ensure compliance to the Hazard analysis and Critical Control Points (HACCP) Program in the factory
Interact extensively with the operations group and influence, coach, and train all factory associates with regards to food safety requirements and expectations
Responsible for the proper use and maintenance of lab equipment including cleaning, verification and calibration and lab inventory
Work as a team with other lab associates to achieve shift, department, and factory objectives

What we offer

401k with company match
healthcare coverage
performance-based incentives

Fulltime

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Quality Assurance, Monitoring & Testing Group Manager

Job Description

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