Quality Assurance, Monitoring & Testing Group Manager Job at Citi (Pune)

Quality Assurance, Monitoring & Testing Intermediate Analyst

The Control Assessment and Central Testing functions partner with the Control Ow...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

7+ to 10 years of relevant experience in Operational Risk
Experience in working with the various risk and control systems and reporting requirements
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Demonstrated understanding of operational risk and gap identification
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

Timely execution of the Managers Control Assessment (MCA) program
Perform control testing and involve in publication of test reports
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures
Participate in meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Pro-actively identify any monitoring breaks and suggest enhancements
Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
Ensure 100% delivery is achieved as per the agreed SLA
Manage a strong stakeholder connect through regular touchpoint meetings

What we offer

Access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Volunteer programs

Fulltime

Quality Assurance, Monitoring & Testing Sr. Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Demonstrate sound business judgment
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
In depth understanding of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Excellent knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry

Job Responsibility

Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers
Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies
Make critical decisions that are guided by functional objectives
Oversee the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Oversee routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Lead the Controls Testing Utility by assessing control design, designing control testing tools, developing control testing procedures, ensuring control testing transitions, dispositioning exceptions, and developing insights to address the root causes
Identify emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks

Fulltime

Deputy Director of Quality Assurance and Quality Control

This position provides a high level of responsible, complex management and polic...

Location

United States , Honolulu

Salary:

120900.00 - 193490.00 USD / Year

Honolulu

Expiration Date

Until further notice

Requirements

A combination of education and experience substantially equivalent to graduation from an accredited college or university with major work in quality management, business administration, engineering, or a related field
five years of progressive experience in quality assurance, quality control, or related administrative or analytical field
experience must include active involvement in developing, implementing, improving QA/QC processes or programs, with demonstrated ability to analyze operations and develop effective solutions
a minimum of two years experience in a governmental agency or regulated industry, including experience supervising or managing QA/QC activities or teams
candidate must meet the health and physical condition standards necessary and proper for performing the essential duties

Job Responsibility

Assist, establish, implement, and maintain an effective Quality Management Plan for HART, including methods to investigate, monitor, regulate, and enforce quality standards
establish coordination of functions and operations across departments through the development and clear definition of quality assurance procedures
ensure HART’s compliance with applicable laws, regulations, rules, and generally accepted industry practices
provide additional oversight for the planning, analysis, inspection, design, testing, and/or integration of products and/or components to ensure compliance with HART’s quality assurance program
contribute to the development of contractor and quality specifications for design, procurement, and construction contracts
oversee internal and external audit, surveillance, and monitoring programs, ensuring compliance with HART's requirements
holds the delegated responsibility for ensuring that internal and external audits are scheduled, performed, and followed up
review HART’s activities, including contract work performed
help to identify and evaluate quality issues or work deficiencies, and initiate, recommend, or implement solutions and procedural changes as needed
guide and direct other quality assurance functions, including the conduct of quality engineering reviews of design plans, specifications, procedures, contracts, and request for proposals, for completeness and quality requirements

What we offer

Medical, prescription drug, vision, dental, and life insurance plans
generous vacation and sick leave, earning up to 21 days per year
13 paid holidays annually (14 days during election year)
retirement plan contributions through the Employees' Retirement System (ERS)
deferred compensation options to invest pre-tax income for retirement
flexible spending accounts for health and dependent care expenses
pre-tax transportation benefits, including TheBus and vanpool options
access to confidential counseling services through the Employee Assistance Program (EAP)
additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
eligibility for Public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service

Fulltime

Quality Assurance Financial Institutions Credit Risk

Individuals in Quality Assurance are responsible for assessing outcomes from act...

Location

United Kingdom , London

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid understanding of risk management and control frameworks related to Counterparty Credit Risk Management and Underwriting
credit underwriting experience within the financial institutions / funds / hedge funds area
demonstratable control related function / quality assurance experience in banking, credit risk management, internal audit, or quality assurance review function at an investment or large commercial bank
ability to identify, measure, and manage key risks and controls
ability to see the big pictures
deep knowledge of Wholesale Credit Processes and organizational awareness, covered portfolios, and processes
proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle
developing new ideas and improving current processes to proactively mitigate risks
ability to make recommendations for risk and controls remediation
expert knowledge in the development and execution for controls

Job Responsibility

Conduct quality assurance reviews focused on Counterparty Credit Risk / Financial Institutions Underwriting
ensure quality, completeness, and accuracy of Control Framework implementation
lead assessments of activities and processes to strengthen credit risk management quality
conduct routine testing of internal activities and processes to ensure adherence to quality standards
respond to quality assurance complaints in a timely and efficient manner
integrate stakeholder/client feedback
develop and execute Monitoring and Testing for controls
regularly report on quality control outcomes and control effectiveness
assess risk when making business decisions
ensure compliance with applicable laws, rules, and regulations

Fulltime

Civil Engineer III - Quality Assurance

The Honolulu Authority for Rapid Transportation (HART), is the public transit au...

Location

United States , Honolulu

Salary:

64430.00 - 91730.00 USD / Year

Honolulu

Expiration Date

Until further notice

Requirements

A combination of education and experience substantially equivalent to graduation from an accredited four-year college or university with a bachelor’s degree in an engineering specialty and two years of non-registered professional civil experience
Knowledge of civil engineering principles and practices
engineering mathematics
engineering mechanics and the mechanics of materials
hydraulic, structural, mechanical, electrical and sanitary engineering principles to the extent that these apply to the general field of civil engineering
Ability to perform civil/industrial engineering design work or supervise construction and inspection activities
analyze stresses, and determine the required foundations and structural features
supervise a small group of subordinate professional or subprofessional employees
prepare engineering and inspection reports
Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper for performance of the duties

Job Responsibility

Assist in providing quality assurance oversight and monitoring for compliance of project engineering, procurements, construction, inspection, and testing activities, and government regulatory requirements within the Quality Management Program (QMP)
Track and monitor corrective action records (CAR's) identified through the corrective action system and in accordance with Federal Transit Administration (FTA) requirements
Develop requirements, flow down and monitor the performance of quality audits, as defined by the QMP, with special focus on engineered systems and sub-systems
Create, deploy and monitor key performance indicators (KPI's), both leading and lagging, to assure the HART QMP is driving the goal of 100% First Pass Quality of all processes and products provided
Document detailed and comprehensive reports of all problems, findings, observation and issues
work with other engineers and operators to solve and eliminate future occurrences
Take part in the review of plans and specifications pertaining to engineering features for compliance with designs, contracts to verify that quality management issues and characteristics have been included, specifically with regard to civil engineering and other pertinent code requirements
Participate in the evaluation and disposition of non-conformances, deviations, and waivers involving the potential changes to design and quality requirements
Meets and assists with designers, civil engineers, and other project engineers on matters concerning technical interpretation of codes

What we offer

Medical, prescription drug, vision, dental, and life insurance plans
Generous vacation and sick leave, earning up to 21 days per year
13 paid holidays annually (14 days during election year)
Retirement plan contributions through the Employees’ Retirement System (ERS)
Deferred compensation options to invest pre-tax income for retirement
Flexible spending accounts for health and dependent care expenses
Pre-tax transportation benefits, including TheBus and vanpool options
Access to confidential counseling services through the Employee Assistance Plan (EAP)
Additional perks include training opportunities and employer-funded Holo Card for eligible employees to use on public transit
Eligibility for the Public Service Loan Forgiveness (PSLF) program, supporting employees dedicated to public service

Fulltime

SVP, Risk Management Independent Assurance Senior Officer

The RMIA Senior Officer will provide oversight of L0/L1 Risk stripes’ (e.g.; Who...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in Risk Management
Knowledge of Internal Audit or Compliance methodologies and approaches
Bachelor’s degree or higher
Leadership – independently lead projects and assignments and manage all contacts involved to ensure successful delivery and completion
Program and project management – ability to work towards the greater goal, execute on, and closely monitoring details of sub-steps in the overall project and deliver on time
Demonstrate strong communication, interpersonal and negotiation skills – proven written and verbal communication is key given the various level of management interaction required
Evolving interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Strong Risk Management (various disciplines) and controls framework knowledge
working knowledge of Citi policies is preferred
Understanding of quality assurance/control practices and approaches

Job Responsibility

Provide oversight of Independent Assurance activities across Risk stripes, including tracking of annual coverage and adherence to RMIA Standard and Procedure
Perform review and challenge of coverage plan components and scope of reviews across Risk stripes, ensure effective testing of design and execution of risk controls
Conduct periodic quality assurance/control reviews across Risk Stipes
Perform annual testing and monitoring over select Risk-owned Tier 1 Regulations (e.g. Legal Lending Limits) and ensure that any identified deficiencies are appropriately remediated
Assist in quarterly and ad-hoc program level reporting, including metrics and trends, and provide periodic updates to Head of RMIA, governance groups, Internal Audit, and Regulators, as required
Establish relationships with key contacts across Risk stripes and lines of defense to enable success in program implementation and overall collaboration

Fulltime

Technology and Data Risk Assurance Lead

Technology and Data Risk Assurance Lead is responsible for the assessment of out...

Location

Canada , Mississauga

Salary:

120800.00 - 170800.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

6+ years of experience in operational risk management, compliance, audit, or other control related functions in the financial services industry
ability to identify, measure, and manage key risks and controls
track record leading control related projects and programs
ability to see the big picture with high attention to critical details
develop and implement strategy and process improvement initiatives
comprehensive knowledge of Citi’s businesses and functions and their risk profiles
developing new ideas and improving current processes to proactively mitigate risks
requires an ability to provide challenge and make recommendation for risk and controls remediation
expert knowledge in the development and execution for controls
proven experience in control related functions in the financial industry

Job Responsibility

Responsible for the quality, completeness, and accuracy of the implementation of the control framework, including risk control policy, control standard, issue management policy, lesson learned policy and control inventory
lead the assessment of activities and processes as per required policies, standards and procedures to strengthen risk management quality
conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
develop and execute monitoring and testing for controls, including control design assessment and design of operational effectiveness for monitoring and testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.

Fulltime

Apps Development Group Manager

The Applications Development Group Manager role is responsible for leading a tea...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ years of senior development management experience leading a team of managers overseeing local and remote application development, project management, business analysis, and quality assurance testing resources
10+ years’ hands-on experience developing applications including requirements, design, development, testing, implementation and ongoing support
3+ years’ experience delivering software solutions using an Agile/iterative methodology
Expertise working with the business to provide project governance, demand prioritization, and resource supply management to ensure proper capacity planning, resource allocation, and staff utilization across the teams
Extensive experience leading large technology programs and solution delivery teams inclusive of scope, scheduling, budgeting, and project planning in a matrixed environment with aggressive delivery goals
Expert communicator and negotiator with exceptional written, verbal, presentation, and interpersonal skills
Assist in the creation of standardized methodology and ensure implementation of the same, leading the transformation to Agile methodology for the department
Skilled multi-tasker with ability to manage numerous projects and tasks concurrently
Substantiated experience raising the bar on staff delivery performance and cultivating high performance work environments
Hands-on leader, visionary, and problem solver with a passion for excellence

Job Responsibility

Manage multiple teams of staff and vendors/contractors to accomplish established goals and conduct personnel duties for the team
Provide strategic influence and exercise control over resources, budget management, and planning while monitoring delivery and end results
Establish and maintain regular and open communications with senior stakeholders from the Business and Operations
Drive the strategic recombination of platforms and applications to align with Digital First and future state goals
End-to-end staff and delivery management for several of the most critical application platforms utilized by Agency & Trust
Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues
Ensure essential procedures are followed and contribute to defining standards
Integrate in-depth knowledge of applications development with overall technology function to achieve established goals
Coordinate with management across the organization to lead annual and mid-year resource and budget planning and ongoing financial reporting/reforecasting activities
Work in partnership with the Global Office to provide accurate resource planning and hiring status to stakeholders and senior management

What we offer

Global benefits
Career development
Work-life balance support

Fulltime

Quality Assurance, Monitoring & Testing Group Manager

Citi

Location:
India , Pune

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 01, 2026

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