Quality Assurance, Monitoring & Testing Analyst 2 Jobs

Quality Assurance, Monitoring & Testing Intermediate Analyst

At Citi, we connect millions of people across hundreds of cities and countries t...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 2-5 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Problem-solving and decision-making skills

Job Responsibility

Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
Support in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancement, etc.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Help to identify any monitoring breaks and suggest enhancements
Assisting in the creation and maintenance of reports for control tracking and analysis
Help to identify risks across the business and organize cross-functional solutions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to array of learning and development resources
Generous paid time off packages
Tools to volunteer in communities

Fulltime

Quality Assurance, Monitoring & Testing Analyst 2

The Central Testing function is primarily based out of Citi Service Centers in I...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ to 7 years of relevant work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is required
Past experience in control/ monitoring design would be an added preference but not essential
Demonstrated analytical skills with follow-up and problem-solving capability
Excellent written and verbal communication skills
Ability to perform under pressure
Ability to manage multiple tasks and priorities
Ability to function independently
Proficient in MS Office Word, Excel and PowerPoint applications
Bachelor’s/University degree

Job Responsibility

Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
Assist in performing the Quality check on the monitoring reviews that are defined per ARCM (Activity, Risk, Control & Monitoring)
Document the quality fails, any learnings or issues that may arise and pass the feedback to the Supervisor
Monitor the compliance of control as appropriate to the regulatory requirement
Provide inputs during the Control & Monitoring Design Assessment (CMDA) to draft and define the procedures
Involved in the assessment of the timeliness, accuracy and completeness of the MCA (Manager Control Assessment) through controls
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborating with onshore and offshore teams understanding the process changes if any and participate in trainings, meetings & etc.. Escalate any control failures
Complete the quality check within a timely manner to complement the results submission timeline in the Risk & Control system
Assisting in the creation and maintenance of reports for control tracking and analysis

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Access to an array of learning and development resources
Generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

IT Quality Intmd Analyst

The IT Quality Intmd Analyst is a developing professional role requiring QA expe...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-5 years Quality Assurance (QA) experience in the Financial Service industry preferred
experience in requirement reviews & able to identify, communicate and document discrepancies
understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
understanding of Quality Processes
demonstrated logical analysis skills, attention to detail and problem solving
proven ability to work to deadlines
consistently demonstrates clear and concise written and verbal communication skills
QA experience in defining, designing & executing test cases

Job Responsibility

Supports initiatives related to System Integration Testing (SIT) process and product rollout into production
conducts a variety of moderately complex process monitoring, product evaluation and audit assignments
reports issues and makes recommendations for solutions
ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle
makes recommendations for enhanced documentation
monitors products for conformance to standards
monitors processes for conformance to procedures
documents findings and performs preliminary root causes analyses to provide recommended improvements
ensures all corrective actions are assigned, documented and completed
verifies traceability in project work products

What we offer

Equal opportunity employment policy
accessibility accommodations
global benefits supporting well-being, growth, and work-life balance

Fulltime

Intermediate Quality Analyst

As a Data Quality Engineer in the Global Markets division of a leading investmen...

Location

Canada , Mississauga

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in Quality Assurance
Strong experience in automation using Java for Backend testing, API testing
Hands-on experience in automation/tooling using Python
Proficiency in SQL for data validation and querying large datasets
Strong analytical and troubleshooting skills for debugging data quality issues
Ability to work in a fast-paced trading environment with cross-functional teams
Experience embedding data quality tests in DevOps CI/CD pipelines
Experience working in AWS, Azure, or GCP data services is a plus

Job Responsibility

Develop and implement automated data quality checks for real-time and batch trading data
Support initiatives related to User Acceptance Testing (UAT) process and product rollout into production
Monitor and validate data pipelines for trade execution, pricing models, risk analytics, and post-trade settlement
Work with trading desks, quants, and data engineers to identify and resolve data anomalies
Build data profiling, lineage tracking, and metadata management solutions to ensure traceability and compliance
Integrate data validation rules into CI/CD pipelines, ensuring continuous data reliability in trading applications
Conduct root cause analysis for data quality issues and drive corrective actions
Ensure compliance with global financial regulations
Collaborate with DevOps and Cloud teams to optimize data quality solutions in cloud-based environments (AWS, Azure, GCP)
Leverage AI/ML-based anomaly detection models to proactively detect data inconsistencies

Fulltime

Technical Implementation Specialist – QA Analyst

The Technical Implementation Specialist – QA Analyst is a critical member of Chi...

Location

United States

Salary:

82620.00 - 114800.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

2–3 years of experience in technical QA, systems operations, platform testing, or technical support
Familiarity with contact center technologies such as IVR, ACD, CRM, or chat platforms
Demonstrated ability to debug systems using logs, error responses, API requests, and routing logic
Experience with observability platforms (e.g., Datadog, Kibana, Sentry, Splunk)
Proven ability to create and execute structured test cases, regression protocols, and UAT checklists
Strong written and verbal communication skills, especially for technical documentation and issue reporting
Comfort working across UI-based tools and backend configuration environments
Experience collaborating with stakeholders across Product, Engineering, and Operations

Job Responsibility

Quality Assurance & Release Validation
End-to-end QA planning, test case development, and execution across IVR, ACD, chat, and automation systems
Drive regression testing, UAT, and release validation for both internal builds and vendor-delivered changes
Conduct smoke testing post-deployment and monitor early indicators of system issues or degradation
Bug Investigation & Issue Triage (Core Responsibility)
Serve as the primary responder for bugs, platform issues, and system anomalies surfaced by CX, WFM, VendorOps, Product, or Engineering
Investigate issues using logs, routing logic, API behavior, and system state to identify root causes
Collaborate with Engineering and Vendor teams to track issues through resolution, documenting impact and outcomes
Maintain a “known issues” catalog with reproduction steps, contributing to knowledge reuse and faster resolution times
Systems Monitoring & Observability

What we offer

Bonus
Competitive equity package
401k match
Great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too

Fulltime

New

Marketing Analyst

Help shape the future of visual effects (VFX). Join a global leader in entertain...

Location

United States , New York

Salary:

49.86 - 55.41 USD / Hour

Aquent

Expiration Date

Until further notice

Requirements

2-4 years of hands-on experience in paid search advertising
Proven experience with direct response campaigns
Deep knowledge and mastery of leading search platforms, including Google Ads, and 3rd party campaign management platforms such as SA360 (Search Ads 360) or Bing/Microsoft Ads
Excellent strategic planning skills with the ability to identify, prioritize, and articulate high-impact paid social campaigns and initiatives
Demonstrated ability to strategically assess new opportunities and make data-driven decisions that lead to tangible performance improvements
Strong communication skills, a positive “can-do” attitude, and a strong desire to achieve results
Flexibility and adaptability to thrive in a fast-paced, dynamic working environment
Bachelor’s degree or equivalent work experience

Job Responsibility

Design, implement, and manage sophisticated paid search strategies across various search channels
Oversee the complete lifecycle of paid media campaigns, from strategic planning and campaign structuring to ongoing optimization and text copy refinement
Strategically allocate and optimize marketing budgets across diverse platforms and tactics to maximize return on investment
Rigorously track, monitor, and optimize campaign performance against critical key performance indicators (KPIs)
Conduct in-depth research, development, and testing of new audience segments, including retargeting, lookalikes, and custom audiences
Contribute to and support continuous creative and landing page experimentation and testing initiatives
Develop and implement robust quality assurance (QA) processes to maintain campaign integrity and performance
Collaborate effectively with analytics teams, leveraging real-time data and campaign learnings to inform strategic decisions and optimize performance

What we offer

Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match

Officer, Consumer Risk, Data Projects, Credit Analyst

The Credit Analyst II is an intermediate-level position responsible for credit r...

Location

Hong Kong , Kowloon

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum 2-3 years of experience in credit risk analysis in Cards and Unsecured Lending products
Experience in managing regulatory reporting
Proficient in handling mass data and able to interpret results with critical analysis
Consistently demonstrate clear and concise written and verbal communication
Bachelor or post-graduate degree in Business, Statistics, Data Science or other related quantitative disciplines
Self-initiative, effective communication and interpersonal skills as well as the ability to motivate others, strong sense of compliance awareness
Sound knowledge in SAS programming, data mining and MS Word/Excel/Access/Power-Point is a basic

Job Responsibility

Report to Senior Credit Risk Manager to support data project and risk analysis
Oversight and manage the data project and make sure it is operating according to expectation
Works with large datasets and complex algorithms to solve data science challenges
Perform regular monitoring & validation on the performance of the unsecured lending portfolios
Ensure all credit processes follow company policies and requirements set out by the local as well as lead regulator through effective execution of control programs such as self-assessment, quality assurance, application audit
Escalate credit concerns/updates to senior risk and business managers and propose risk mitigation action to be taken by staying continuously informed of related developments/news for the portfolio and industry covered and understanding the credit process, policies and Citi's risk appetite
Assist with portfolio review preparation and conducting stress tests
Build working relationships with various teams across the bank, including central data, policy, and product teams
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Expanded Paid Parental Leave Policy
Resources and tools to volunteer in the communities in which they live and work

Fulltime

IT Business Analyst

This contract-to-hire role with our Columbus, Ohio client is a combination of IT...

Location

United States , Columbus

Salary:

Not provided

Revel IT

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
3 – 4 years’ experience in application, services or application analysis, deployment and support
Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
Willing to travel as needed
Client business operations knowledge
2+ year’s experience working with support vendors and a software support environment

Job Responsibility

Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories
Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions
Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs)
Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption
Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends
Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers
Maintains a deep understanding of the application domain, including the business processes, data flows, systems architecture, and integration points
Implements continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction
Demand Assessment – assists Business Relationship Managers to review and provide input into the business strategy and formulate business cases inputting analysis and views on high level business goals and outcomes
Business Planning – begins eliciting business requirements and modeling processes (as-is/to-be, using Business Processing and/or Value Stream Mapping), recording in standard documentation, and socializing the project with other IT teams i.e. Architecture, Applications, Infrastructure, and Services

Fulltime

Quality Assurance, Monitoring & Testing Analyst 2

Citi

Location:
Philippines , City of Taguig, Metro Manila

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
November 07, 2025

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Quality Assurance, Monitoring & Testing Intermediate Analyst