Quality assurance monitoring and testing senior manager Job at Citi (Pune)

Quality Assurance, Monitoring and Testing Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

8 + years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Project management and governance experience with demonstrated ability to achieve and exceed critical milestones
Ability to foster working relationships with other leaders across multiple lines of business
Management responsibility of a team
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures

Job Responsibility

Accountable for managing and overseeing a small team of employees
Ensure delivery of results and contribute to the formulation of procedures
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy

Fulltime

Quality Assurance, Monitoring & Testing Senior Manager, Vice President

The Wealth Products and Operations Control Testing Team is responsible for the t...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Subject matter expert on controls design, execution and/or control testing
Excellent understanding of MCA (Managers Control Assessment) frameworks and processes
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of businesses/functions
Ability to work effectively on virtual teams, including across different geographies and time zones preferred
Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and QUEST setup
Develop control testing procedures in Confluence and is responsible for obtaining necessary signoffs from covered businesses and functions
Perform a uniquely significant role on training Central Execution team overseas on all designed control testing tools and established control testing procedures
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns through IMPACT Concerns or QUEST Observation Logs based on the Business
Create materials for Operational Risk Forums (ORF) and senior meetings as needed and investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s)
Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
Support team members on topics ranging from control testing design to performance management and control testing platforms basics
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world
We empower our employees to manage their financial well-being and help them plan for the future
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life, including generous paid time off packages
We offer our employees resources and tools to volunteer in the communities in which they live and work

Fulltime

Quality Assurance, Monitoring and Testing Lead Analyst

This individual contributor role reports to a Wealth Control Assessment Team Lea...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi's Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and associated setups in the CMT system
Develop control testing procedures in the Confluence system and is responsible for obtaining necessary signoffs from covered businesses and functions
Perform a uniquely significant role in training the Central Execution Team (CET) overseas on all designed control testing tools and established control testing procedures
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns to the Business through the CMT Feedback Loop tool
Support reporting on quality control outcomes and control effectiveness outcomes to top management and relevant stakeholders
Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
Support team members on topics ranging from control testing design to performance management and control testing platforms basics
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Quality Assurance Monitoring and Testing Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune; Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 7 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
Ability to identify, measure, and manage key risks and controls.
Good knowledge in the development and execution for controls.
Experience in control related functions in the financial industry.
Experience in implementing sustainable solutions and improving processes.
Understanding of compliance laws, rules, regulations, and best practices.
Understanding of Citi’s Policies, Standards, and Procedures.
Good analytical skills to evaluate complex risk and control activities and processes.
Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
Problem-solving and decision-making skills.

Job Responsibility

Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management.
Support in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring).
Support in the end-to-end monitoring of the controls as defined in Risk Management policy.
Participate in strategic initiatives for control performance enhancement.
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
Help to identify any monitoring breaks and suggest enhancements.
Assisting in the creation and maintenance of reports for control tracking and analysis.
Help to identify risks across the business and organize cross-functional solutions.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Fulltime

Quality Assurance, Monitoring and Testing Lead Analyst

Job overview describes responsibilities and qualifications required for executin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Global benefits supporting well-being, growth, and work-life balance

Fulltime

Quality Assurance - Monitoring & Testing Senior Analyst - Assistant Vice President

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed

Fulltime

Quality Assurance, Monitoring & Testing Senior Analyst Assistant Vice President

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

Switzerland , Zurich

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 - 8 years of relevant work experience in the Risk & Control domain, with experience in internal controls testing and monitoring and quality checks
Advanced knowledge and experience in controls design, execution, and/or control testing
Experience of Financial Services products and services and distribution channels
Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Strong communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of Businesses/Functions
Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred
University degree preferred

Job Responsibility

Develops control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards
Supports Control Design Assessments (CDAs) for controls operated across Businesses/Functions in line with the applicable Policies, Procedures and Standards
Executes monitoring and testing, when required, to assess the timeliness, accuracy and completeness of controls using Citi systems, in line with the applicable Policies, Procedures and Standards
Handles exception communications by confirming proposed outliers and reviewing them with control/control execution leaders from the covered Business/Function
Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability
Take responsibility for their own book of work and prioritizes potentially competing deliverables
Supports training of testers on processes, systems, and execution of control assessment activities
Maintains relationships and drives accountability with partners, peers, and other stakeholders to drive control assessment and testing's success in support of the business's strategy
Appropriately assess risk when business decisions are made

Fulltime

Quality Assurance, Monitoring & Testing Senior Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Project management and governance experience with demonstrated ability to achieve and exceed critical milestones
Ability to foster working relationships with other leaders across multiple lines of business
Management responsibility of a team
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures

Job Responsibility

Accountable for managing and overseeing a small team of employees
Ensure delivery of results and contribute to the formulation of procedures
Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy

Fulltime

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Quality assurance monitoring and testing senior manager

Job Description

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Requirements

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