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Quality Assurance Monitoring and Testing Manager

India, Chennai · Job Posted February 13, 2026
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Job Description

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities. The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.

Job Responsibility

  • The timely execution of the Managers Control Assessment (MCA) program
  • Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
  • Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
  • Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
  • Lead / participate in strategic initiatives viz. control performance enhancement, etc.
  • Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
  • Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
  • Pro-actively identifies any monitoring breaks and suggest enhancements
  • Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
  • Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business
  • Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative
  • Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA
  • Manage a strong stakeholder connect through regular touchpoint meetings
  • Handle a team and ensure appropriate coaching & support is provided
  • Foster an environment of learning and development
  • Drive a strong emphasis on adherence to Citi culture, leading by example
  • Ensure a robust performance management system is followed

Requirements

  • 12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
  • Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
  • Demonstrated understanding of operational risk and gap identification
  • Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
  • Excellent verbal and written communication skills
  • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Exhibit problem-solving and decision-making skills
  • Bachelor’s/University degree
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