Quality Assurance Monitoring and Testing Manager Job at Citi (Chennai)

Quality Assurance Monitoring and Testing Manager

The Central Control Capabilities function is responsible for driving Monitoring ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management
Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls
Demonstrated understanding of operational risk and gap identification
Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge
Excellent verbal and written communication skills
Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Exhibit problem-solving and decision-making skills
Bachelor’s/University degree

Job Responsibility

The timely execution of the Managers Control Assessment (MCA) program
Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management
Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy
Maintain oversight and monitoring of the operational risk management system and the quality of the generated data
Lead / participate in strategic initiatives viz. control performance enhancement, etc.
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process
Pro-actively identifies any monitoring breaks and suggest enhancements
Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC)
Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business

Fulltime

Quality Assurance, Monitoring and Testing Lead Analyst

This individual contributor role reports to a Wealth Control Assessment Team Lea...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi's Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and associated setups in the CMT system
Develop control testing procedures in the Confluence system and is responsible for obtaining necessary signoffs from covered businesses and functions
Perform a uniquely significant role in training the Central Execution Team (CET) overseas on all designed control testing tools and established control testing procedures
Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns to the Business through the CMT Feedback Loop tool
Support reporting on quality control outcomes and control effectiveness outcomes to top management and relevant stakeholders
Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
Support team members on topics ranging from control testing design to performance management and control testing platforms basics
Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing

What we offer

Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
Expanded Paid Parental Leave Policy
Resources to manage financial well-being and help plan for the future
Access to an array of learning and development resources
Variety of programs that help employees balance their work and life, including generous paid time off packages
Resources and tools to volunteer in the communities

Fulltime

Quality Assurance, Monitoring & Testing Group Manager

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

China , Shanghai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience managing risk in a first line role, or experience in a second- or third-line assurance or testing role
Good understanding and experience of Financial Services products and service and distribution channels
Subject matter expert on controls design, execution, and/or control testing
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Effective communication, written and presentation skills
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration
Demonstrated analytical ability
asks insightful questions, breaks analytical challenges into workable components, and draws meaningful conclusions
Independent thinker and able to provide value-adding credible challenge to Businesses/Functions
Proficient in developing new ideas to mitigate risk and improve current processes

Job Responsibility

Supports CTU by leading a team responsible for assessing control design, designing control testing and monitoring tools, developing control assessment procedures, ensuring control assessment transitions, dispositioning exceptions, and developing insights for in-country controls
Carries key responsibility for defining the work plan and resolving escalations
Oversees and performs decision-making of Control Design Assessments (CDAs), Monitoring and Testing Design Assessments (MTDAs) and testing activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control assessments
Accountability for the adequacy and effectiveness of CDA, OEM and OET Execution
Handles control assessment interactions with senior managers at Director or Managing Director levels
Maintains relationships and drives accountability with partners and stakeholders to drive control assessment success in support of the business's strategy
Represents/ provides input into control testing in senior meetings as needed and works with each respective team to finalize materials
Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses / Functions to assure appropriate management of risks
Oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risks arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Businesses and Functions

Fulltime

Quality Assurance, Monitoring & Testing Group Manager

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Prior experience of leading a large team
Ability to identify, measure, and manage key risks and controls
Track record leading Control related projects and programs
Ability to see the big pictures with high attention to critical details
Develop and implement strategy and process improvement initiatives
Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
Developing new ideas and improving current processes to proactively mitigate risks
Requires an ability to provide challenge and make recommendation for risk and controls remediation
Expert knowledge in the development and execution for controls

Job Responsibility

Provides leadership and direction through a large team of professionals and/or junior managers
Provide leadership to drive optimization and efficiencies in projects
Assist management in guiding and influencing decisions that conform to business objectives
Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner

Fulltime

Quality Assurance, Monitoring & Testing Analyst 1

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 0-2 years of relevant experience
Self-motivated and detail oriented
Good understanding of how the team interacts with others in accomplishing the objectives of the area
Good knowledge in the development and execution for controls
Experience in control related functions in the financial industry
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Good analytical skills to evaluate complex risk and control activities and processes
Good verbal and written communication skills
Ability to manage multiple tasks and priorities

Job Responsibility

Good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Assist in performing the QA, monitoring and testing reviews
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures
Help to identify any monitoring breaks and suggest enhancements
Assisting in the creation and maintenance of reports for control tracking and analysis
Help to identify risks across the business and organize cross functional solutions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Fulltime

Quality Assurance - Monitoring & Testing Senior Analyst - Assistant Vice President

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5-8 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Help support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Help conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Assist to review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in strategic initiatives for control performance enhancements
Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed

Fulltime

Quality Assurance, Monitoring & Testing Intermediate Analyst, Officer

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

China , Shanghai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4 - 6 years of relevant work experience in the Risk & Control domain, with experience in internal controls testing and monitoring and quality checks
Good understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and underlying risk management concepts required
Experience in control design and monitoring/testing tool design preferable, but not essential
Demonstrated analytical skills with follow-up and problem-solving capability
Excellent written and verbal communication skills
Ability to perform under pressure and manage multiple tasks and priorities
Ability to function independently and collaborate effectively with colleagues of different seniorities
Proficient in MS Word, Excel, PowerPoint, and SharePoint
Bachelor’s/University degree preferred

Job Responsibility

Execute monitoring and testing to assess the timeliness, accuracy and completeness of controls using Citi systems, in line with the applicable Policies, Procedure and Standards
Supports the execution of control design assessments (CDAs) and the development of control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards
Reperform and/or document any control failures, learnings or issues that may arise and provide feedback to the Team Lead
Escalate any control failures to the Team Lead
Complete quality checks within a timely manner and support accurate and timely submission of results in Citi’s Risk & Control system
Coordinate the adherence to the MCA Standard through controls after the execution of a process
Collaborate with Country Controls Assessment and Testing colleagues to understand any process changes and participate in trainings, meetings etc
Assist in the creation and maintenance of reports for control tracking and analysis
Identify risks across the business and organize cross-functional solutions
Challenge the status quo of existing controls and identify opportunities for enhancement

Fulltime

Quality Assurance, Monitoring & Testing Senior Analyst Assistant Vice President

The Country Control Testing Utility (CTU) is responsible for assessing the adequ...

Location

Switzerland , Zurich

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 - 8 years of relevant work experience in the Risk & Control domain, with experience in internal controls testing and monitoring and quality checks
Advanced knowledge and experience in controls design, execution, and/or control testing
Experience of Financial Services products and services and distribution channels
Excellent understanding of MCA (Managers Control Assessment) or equivalent risk and control frameworks and processes at peer firms
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint
Strong communication, written and presentation skills
Strong people and relationship management skills with the ability to influence others and foster a sense of collaboration
Independent thinker and able to perform a credible challenge of Businesses/Functions
Ability to work independently and effectively on virtual teams, including across different geographies and time zones preferred
University degree preferred

Job Responsibility

Develops control monitoring and testing tools and associated procedures in line with the applicable Policies, Procedures and Standards
Supports Control Design Assessments (CDAs) for controls operated across Businesses/Functions in line with the applicable Policies, Procedures and Standards
Executes monitoring and testing, when required, to assess the timeliness, accuracy and completeness of controls using Citi systems, in line with the applicable Policies, Procedures and Standards
Handles exception communications by confirming proposed outliers and reviewing them with control/control execution leaders from the covered Business/Function
Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
Supports the adoption of the new MCA Standards and Procedures and the build out of the central controls testing capability
Take responsibility for their own book of work and prioritizes potentially competing deliverables
Supports training of testers on processes, systems, and execution of control assessment activities
Maintains relationships and drives accountability with partners, peers, and other stakeholders to drive control assessment and testing's success in support of the business's strategy
Appropriately assess risk when business decisions are made

Fulltime

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Quality Assurance Monitoring and Testing Manager

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