Quality Assurance Monitoring and Testing Lead Analyst, Citi

Citi

Location:
Canada, Mississauga

Category:
Quality Control

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Quality Assurance, Monitoring & Testing Lead Analyst role responsible for independent and objective assessment of the effectiveness, quality and timeliness of remediation of high severity issues and Transformation regulatory commitments across Technology & Business Enablement globally. This role involves reviewing and evaluating internal QA activities, performing monitoring to ensure consistency and quality in delivery of Quality Assurance outcomes.

Job Responsibility:

Support assessment of activities and processes to strengthen risk management quality
Conduct routine testing of internal activities and processes
Review stakeholder/client feedback and respond to quality assurance complaints
Support quality testing for business function quality control
Develop and execute Monitoring and Testing for controls
Support reporting on quality control outcomes to management
Design, implement and execute monitoring processes and reviews
Design procedure and implement solutions for measuring QA activities progress
Identify and report on gaps and initiate process improvement activities
Support management to substantiate, follow up and escalate concerns on QA activities
Share best practices and common pitfalls with relevant teams
Design, implement and execute recurring reporting on QA activities progress
Help teams monitor controls as defined in Risk Management policy
Participate in review and challenge process for effective control design and management
Involve in Control & Monitoring Design Assessment (CMDA) meetings
Identify monitoring breaks and suggest enhancements

Requirements:

8+ years of experience in risk and control, supervision, quality assurance/control and monitoring processes
Working knowledge of quality assurance and quality management processes
Proficiency in risk-based audit approaches and core audit concepts
Excellent command of English language
Excellent visual presentation skills
Ability to influence stakeholders
Proven track record in developing procedures and metrics
Technical skills to implement and automate processes (HTML/CSS, JavaScript/Node, Python, OLE automation, Excel)
Minimum 6-10 years of experience in operational risk management, compliance, audit, or control-related functions
Ability to identify, measure, and manage key risks and controls
Strong knowledge in development and execution for controls
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi's Policies, Standards, and Procedures
Strong analytical skills
Strong verbal and written communication skills
Strong problem-solving and decision-making skills
Ability to manage multiple tasks and priorities
Proficiency in Microsoft Office suite (Excel, PowerPoint, Word)
Bachelor's/University degree, Master's degree preferred

Nice to have:

Proven experience in automating processes
Experience producing materials for senior management
Management experience
Global stakeholder interaction experience

Additional Information:

Job Posted:
August 19, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Assurance Monitoring and Testing Lead Analyst