Quality Assurance, Monitoring and Testing Lead Analyst, Citi

Citi

Location:
India, Mumbai

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Technology & Business Enablement (T&BE) empowers Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing technical solutions and infrastructure across the firm. The T&BE Quality Assurance (QA) function is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across T&BE globally. The role involves managing and delivering QA reviews, fostering partnerships across multiple teams, ensuring compliance, and driving quality assurance processes globally.

Job Responsibility:

Manage and deliver assigned QA portfolio to ensure on-time and quality execution of QA reviews in conformance with T&BE QA procedure
Design and execute T&BE QA reviews/assessments to provide independent assurance/check and challenge on the design and operating effectiveness and sustainability of the remedial actions (controls / one-time remediations) implemented to address high severity issues/Transformation regulatory comments at a global or regional level
Support high severity issue and Transformation regulatory commitment owners towards effective and on-time remediation
Facilitate and lead in-depth analysis for identified QA concerns, gain agreement on planned actions, and provide strategic remediation paths for key issues
Support T&BE QA management to substantiate, follow up and escalate concerns timely and consistently
Support T&BE QA Director (QAD) and QA lead in fostering a strong partnership across T&BE, Global Business Risk and Controls, 2nd, and 3rd line functions to drive accountability and ownership to deliver on remediation activities
Support T&BE QA management to escalate concerns timely, consistently and at the right levels by contributing to senior management reporting
Be proactive and self-motivated in driving quality, timely reviews/assessments end-to-end, managing risks / issues, and taking corrective action as necessary to meet review deadlines
Ability to manage multiple competing priorities and meet strict deadlines, both internal and external (e.g., regulators)
This is a global role and involves interaction with stakeholders across APAC, EMEA and NAM. Work timings accordingly will remain flexible

Requirements:

10+ years of experience
Extensive experience in data management, risk and control, supervision, issues management QA / control and monitoring processes
Specific subject matter expertise regarding data solutions including lineage, architecture and authoritative data sources, etc., data management, data governance, and risk and control disciplines within Data and/or Technology processes
Ability to effectively drive and lead change in an organization with Citigroup’s size
Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company
Experience in regulatory data remediation activities
Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions
Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters
Superior oral and written communication skills, and in particular ability to articulate and influence senior stakeholders
Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change
Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations
Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment
Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization

Additional Information:

Job Posted:
September 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance, Monitoring and Testing Lead Analyst