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Quality Assurance, Monitoring and Testing Lead Analyst

Singapore, Singapore · Job Posted March 19, 2026
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Job Description

This individual contributor role reports to a Wealth Control Assessment Team Leader and is an execution-oriented individual contributor position accountable for end-to-end control assessment; which includes control design assessment (CDA), design of operational effectiveness assessment tools for monitoring (OEM) and testing (OET), monitoring/testing design assessment (MDA and TDA), and execution of monitoring/testing tools (OEM and OET) to assess the effectiveness of controls designed to address Business-defined risks. A Wealth Control Assessment Leader is a subject matter expert on overall controls monitoring and testing who closely follows latest trends in controls testing and adapts them for application within their own job and covered businesses and functions.

Job Responsibility

  • Support the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights
  • Carry key responsibility for Control Design Assessment (CDA) by executing CDA checklist/procedures for controls and recording results in Citi Risk & Control (CRC)
  • Own significant portions of control testing design activity, which includes writing control testing tool descriptions, and completing control testing and associated setups in the CMT system
  • Develop control testing procedures in the Confluence system and is responsible for obtaining necessary signoffs from covered businesses and functions
  • Perform a uniquely significant role in training the Central Execution Team (CET) overseas on all designed control testing tools and established control testing procedures
  • Has the ultimate decision on controls testing outlier disputes, holds the responsibility to raise concerns to the Business through the CMT Feedback Loop tool
  • Support reporting on quality control outcomes and control effectiveness outcomes to top management and relevant stakeholders
  • Develop and drive quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing
  • Support team members on topics ranging from control testing design to performance management and control testing platforms basics
  • Help drive continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing
  • Maintain relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy
  • Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
  • Stay up to date with the latest quality assurance testing tools and strategies
  • Ensure that risk and control responsibilities and accountabilities are routines are embedded and executed within Central Testing Utility
  • Lead Control & Monitoring Design Assessment (CMDA) meetings and provide subject matter expertise to the Central Testing Execution Team in drafting OEM and OET procedures and provides final approval on OEM and OET procedures
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
  • Support other relevant work efforts of the department where needed and as directed by their manager

Requirements

  • Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
  • Ability to identify, measure, and manage key risks and controls
  • Strong knowledge in the development and execution for controls
  • Proven experience in control related functions in the financial industry
  • Proven experience in implementing sustainable solutions and improving processes
  • Understanding of compliance laws, rules, regulations, and best practices
  • Understanding of Citi's Policies, Standards, and Procedures
  • Strong analytical skills to evaluate complex risk and control activities and processes
  • Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
  • Strong problem-solving and decision-making skills
  • Ability to manage multiple tasks and priorities
  • Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word
  • Ability to work effectively on teams that cross different geographies and time zones
  • Investment securities and/or insurance licenses not required but preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Bachelor’s/University degree, Master’s degree preferred

Nice to have

  • Investment securities and/or insurance licenses (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H)
  • Master’s degree

What we offer

  • Programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
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