Quality Assurance Manager Job at Aramark (Lansing)

Job Description

The Quality Assurance Manager is responsible for supporting compliance, safety, environmental stewardship, operational standards, and continuous improvement initiatives at Adventures on the Gorge. This role partners closely with operational leaders, Safety & Risk Solutions, Performance Excellence, and the District Manager to help ensure the property remains compliant, organized, audit-ready, and aligned with Aramark standards and strategic priorities. The position oversees regulatory tracking, quality assurance programs, sustainability initiatives, documentation systems, and select administrative functions related to facilities, fleet, and technology operations. This individual will also lead special projects and support the development of Standard Operating Procedures across the property. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable working across both operational and administrative environments.

Job Responsibility

Support property-wide compliance with Aramark standards and applicable federal, state, and local regulations
Coordinate and track required licenses, permits, inspections, certifications, and regulatory reporting obligations
Maintain documentation and records associated with compliance activities, including audit readiness and retention standards
Establish and support recurring internal audit processes and corrective action tracking
Remain current on applicable laws, regulations, and operational requirements impacting the business
Partner with department leaders to ensure Quality Assurance (“QA”) assessments, waste tracking, and related reporting are completed accurately in GMM and other required systems
Implement and maintain department-level Standard Operating Procedures (“SOPs”) through process review, documentation, and ongoing evaluation
Identify operational gaps, process inefficiencies, or non-conformance issues and help develop corrective action plans
Assist in developing reports, dashboards, and tracking tools that support operational performance and compliance visibility
Serve as MS3 Administrator and maintain the MS3 Master Scheduler and Facility Library systems in partnership with Performance Excellence and Project Management teams
Coordinate tracking of recurring facility obligations, including inspections, maintenance schedules, certifications, and renewal timelines
Review CMMS reporting to monitor deferred maintenance items, work order trends, and completion timelines
Partner with Engineering and Operations to support administration of the Holman Fleet Management system, including asset tracking, maintenance records, lease schedules, and documentation
In partnership with Performance Excellence and Environmental Sustainability & Compliance teams, serve as the property liaison for sustainability initiatives
Support property-wide environmental stewardship programs and compliance efforts, including the Leave No Trace Gold Standard Hospitality designation and related initiatives
Supervise the IT Analyst and support prioritization of property technology needs and initiatives
Coordinate with internal and external partners to help maintain reliable technology infrastructure and operational continuity across the resort
Support documentation, inventory tracking, vendor coordination, and lifecycle planning for IT-related systems and assets
In collaboration with the District Manager, Engineering, and Capital Management Design & Construction teams, support property-wide master planning initiatives and AMLER grant-related efforts
Lead or support district-level projects and strategic initiatives as assigned by the District Manager

Requirements

Bachelor's degree preferred in Business, Hospitality, Safety, Engineering, Operations, Environmental Management, or a related field
equivalent experience considered
3–5 years of experience in quality assurance, compliance, facilities administration, operations support, project coordination, or a related field preferred
Strong organizational and project management skills with the ability to manage multiple priorities simultaneously
Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders
Ability to interpret contracts, regulatory requirements, policies, and operational procedures
Experience preparing reports, maintaining records, and tracking compliance-related documentation
Demonstrated ability to identify issues, analyze data, and develop practical solutions
Working knowledge of preventive maintenance practices, facilities operations, or asset management systems preferred
Experience with CMMS, compliance tracking, or facilities management software preferred
Commitment to workplace safety, operational excellence, and continuous improvement
Proficient in Microsoft Office Suite and related business systems
Demonstrate professionalism, accountability, and sound judgment
Build collaborative relationships across departments and levels of the organization
Promote a culture of safety, quality, and continuous improvement

Nice to have

Working knowledge of preventive maintenance practices, facilities operations, or asset management systems
Experience with CMMS, compliance tracking, or facilities management software

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Quality Assurance Manager

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