Quality Assurance Manager Job at NTT DATA (Washington)

Quality Assurance Manager

NTT DATA

Location:
United States , Washington

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Quality Assurance Manager (QAM) oversees all quality assurance activities across assigned programs, ensuring adherence to organizational standards, customer requirements, and established processes. This role is responsible for developing QA plans, managing compliance with documented procedures, and providing oversight of testing, documentation reviews, and deliverable verification. The QA Manager works closely with technical teams, project leadership, and customer representatives to ensure high‑quality outputs and continuous improvement across all supported workstreams. The QAM will help operate and maintain a US government agency's enterprise IT infrastructure and enhance key systems to support operating programs and increase efficiencies. The project scope includes operations support, systems engineering and lifecycle management, network operating services, end user support and technical assistance, engineering support, and design, implementation, and maintenance of IT systems and services to ensure the availability, performance, security, and reliability of IT infrastructure and applications.

Job Responsibility:

Developing and maintaining QA processes, procedures, and documentation standards, including internal program management documentation
Reviewing, validating, and tracking contract deliverables, using manual processes and government‑approved tools such as SharePoint
Overseeing testing, verification, defect tracking, and quality oversight activities to ensure deliverables meet client expectations
Providing technical QA expertise, advising teams on best practices in quality management, configuration control, and continuous improvement
Coordinating with cross‑functional stakeholders, including development, operations, configuration management, and business analysis teams
Ensuring compliance with quality standards, policies, and audit requirements, and preparing routine QA status reports
Supporting recruitment, onboarding, and development of QA staff as applicable, including mentoring junior team members
Driving improvements to quality processes, identifying performance gaps, and implementing corrective action plans

Requirements:

Minimum 6 years of quality assurance or verification & validation (V&V) experience in IT, software development, or systems support environments
Bachelor's degree in information systems, engineering, computer science, related discipline or equivalent experience
PMP and ITIL certification
Ability to obtain and maintain a Public Trust clearance

Nice to have:

Experience supporting federal programs or regulated environments requiring high documentation accuracy and audit readiness
Familiarity with configuration management (CM), quality frameworks, and structured QA methodologies
Experience performing QA reviews, documentation validation, and deliverable tracking using tools such as SharePoint or similar content management systems
Demonstrated ability to provide QA oversight across multiple workstreams and interact with government or enterprise stakeholders
Certifications such as ISTQB, CSQA, Six Sigma, or similar credentials
Experience mentoring QA/BA staff or leading small quality teams
Strong analytical skills with the ability to evaluate deliverables, identify gaps, and recommend improvements
Ability to manage large sets of deliverables and consolidate feedback from multiple reviewers
Excellent communication and documentation skills, with attention to detail and precision
Proficiency in defect tracking, quality reporting, and documentation lifecycle management

Additional Information:

Job Posted:
May 11, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Quality Assurance Manager

NTT DATA

Location:
United States , Washington

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 11, 2026

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