Quality Assurance Manager, Customer Success Job at Block (Bay Area)

Quality Assurance Manager

This is a FlexSteel position and is located in Baytown, TX. FlexSteel (www.flexs...

Location

United States , Baytown

Salary:

Not provided

Cactus Wellhead LLC

Expiration Date

Until further notice

Requirements

Bachelor’s degree preferred
10 years of experience in Manufacturing environment required
5 years of experience in a Quality leadership role required
Experience in Oil & Gas industry preferred
Pre-employment drug screening
Background checks
Medical examinations
Safety certifications
Valid driver's license
Ability to wear personal protective equipment (PPE)

Job Responsibility

Own and maintain the local Quality Management System(QMS) ensuring continued compliance to ISO, API and applicable industry standards
Maintain regulatory compliance with all applicable federal, state and local agencies
Serve as the primary point of contact for internal, and accreditation audits, coordinating audit activities and ensuring successful outcomes
Champion company Quality initiatives and programs and promote excellence in Quality performance
Ensure that Procedures, Specifications and Work Instructions are current, represent best practices and are consistent with the company Quality Management System
Oversee Document Control processes and provide review/approval where required
Provide leadership in ensuring all operations and activities follow company Quality policies and procedures
Maintain Quality metrics and support company reporting mechanisms
With the HSE Manager, facilitate equipment and/or design Risk Assessments and ensure that controls and preventative measures are properly implemented and verified
Willingness to challenge existing processes and escalate quality concerns

Fulltime

Manager, Quality Assurance

CHS is seeking a Quality Assurance Manager to lead and manage food safety and qu...

Location

United States , Fargo

Salary:

86000.00 - 143700.00 USD / Year

CHS Inc.

Expiration Date

Until further notice

Requirements

High School diploma or GED
4+ years of experience in IT Quality Management and/or Quality Management and/or Quality Assurance
Prior leadership experience with progressively advancing level of leadership responsibilities
5+ years of experience in the food industry
4+ years of experience with HACCP and GFSI systems
2+ years of supervisory or management experience
Strong knowledge of FDA regulations, GMP, HACCP, and GFSI standards
Strong leadership and team development skills
Ability to develop and implement SOPs and quality programs
Effective communication across all levels, including regulatory agencies and customers

Job Responsibility

Develop, implement, and maintain facility-wide food safety plans
Ensure compliance with all applicable regulatory, customer, and industry standards
Partner cross-functionally to support operational excellence and business growth
Monitor effectiveness through audit results (e.g., SQF scores)
Design and deliver training programs related to food safety and quality
Train employees on GMP, HACCP, allergens, food defense, and GFSI requirements
Track and maintain training records and compliance
Conduct monthly internal audits (GMP, HACCP, SQF)
Ensures adherence to FDA, Kosher, Organic, and GFSI standards
Ensure completion of corrective and preventative actions

What we offer

medical
dental
vision
wellness programs
life insurance
health and dependent care spending accounts
paid time off
401(k)
pension
profit sharing

Fulltime

AI Product Manager & Customer Success

Location

Portugal , Porto

Salary:

Not provided

Metyis

Expiration Date

Until further notice

Requirements

3 to 5 years of experience in project management, product management, or a business analyst role, with direct exposure to AI or technology-driven projects
Strong ability to bridge the gap between technical teams and business stakeholders, translating complex requirements in both directions
Solid understanding of AI concepts, tools, and workflows, sufficient to engage meaningfully with data scientists, engineers, and architects
Experience with agile methodologies, product backlogs, and sprint-based delivery
Excellent organizational skills and the ability to manage multiple workstreams simultaneously in a fast-paced environment
Experience prioritizing features or use cases based on user value, technical feasibility, and ROI
Ability to manage stakeholder expectations in complex environments
Strong written and verbal communication skills, including the ability to produce professional documentation and presentations
A client-focused mindset with a genuine interest in ensuring end-users derive real value from AI products
Fluency in English

Job Responsibility

Translate business requirements into detailed technical specifications for AI use cases and workflows, working in close collaboration with business and technical stakeholders
Identify opportunities to transform existing business challenges into AI-powered solutions, applying creative problem-solving and domain knowledge
Define and manage acceptance testing, non-regression protocols, and quality assurance processes to ensure AI solutions perform as expected in production
Produce clear marketing and communication deliverables such as documentation, presentations, and user guides that support adoption and change management
Coordinate and monitor AI project implementations in close collaboration with relevant local and central stakeholders, ensuring timelines, budgets, and scope are respected
Oversee the seamless integration and management of AI systems in production, coordinating between data teams, IT, and operational users
Track the performance of deployed AI solutions, identify issues or improvement opportunities, and feed insights back into the product roadmap
Participate in, and potentially lead, dedicated project governance forums, representing both the product and the client success dimension

What we offer

A hybrid role at the crossroads of AI product management, operational delivery, and client success, with real end-to-end ownership
Close collaboration with both technical teams and senior business stakeholders, giving you broad exposure to the full AI product lifecycle
The chance to drive AI adoption at scale across a large international organisation, with measurable business impact
A stimulating environment where you will continuously learn, grow, and shape how AI is operationalised in practice
Access to Metyis' global community of AI and digital experts

Fulltime

Customer Quality Assurance Specialist

Become the point of contact for QA-related topics within the Customer Experience...

Location

Spain , Barcelona

Salary:

Not provided

Bsport

Expiration Date

Until further notice

Requirements

QA, customer support, or product-related experience
Strong attention to detail and structured written communication
Knowledge of Notion, Slack, and bug tracking tools
Comfortable working cross-functionally
Fluent in English (French is a plus)

Job Responsibility

Manage low/medium tickets independently
Document steps to reproduce, observations, and status updates in Notion
Communicate with Customer Success and Customer Care via Slack channels and tag appropriately
Create or update Linear bug tickets, following templates and priority rules
Identify trends in bugs and escalate to Customer Experience or Product/Tech teams
Maintain adherence to CQA workflows and ticket hygiene

What we offer

Vibrant office in Passatge St. Joan, Barcelona with free drinks and snacks
Hybrid working model: 1 remote day per week, plus 15 extra remote days per year
Health insurance with Alan, fully covered by the company
Negociated gym deal with Wellhub: get access to a wide range of gyms, studios, and wellbeing apps
Flexible remuneration with Alan, to optimise part of your salary in a tax-efficient way
A diverse, collaborative workplace - join an international team
Summer Fridays: Enjoy your Friday afternoons all August, with a half-day schedule
Feel supported with paid sick leave, because your health always comes first

Fulltime

Training and Quality Assurance Manager Security

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Dallas

Salary:

Not provided

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required to include, but not limited to: CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients
Ability to write manuals, review, and respond to written requests for proposals, training documents, and prepare extensive presentations is required

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law

Fulltime

Training and Quality Assurance Manager

Allied Universal® is hiring a Training and Quality Assurance Manager. The Traini...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing as required
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver's license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision.
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients.

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio.
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer's evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training.
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations.
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers.
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training.
Conduct field training & "red team" exercises for Security Professionals and Supervisors.

What we offer

medical, dental, vision, 401k, and life insurance
Enrollment in our company's 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly.

Fulltime

Service Delivery Customer Success Manager

As a Service Delivery/Customer Success Manager you will be the single point of c...

Location

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science or equivalent
5 - 7 years of relevant work experience in Service Delivery / Services Management / Services Account management / Service Assurance
Service mindset and proactive attitude
Ideally leading large technical account activity for a Service Provider or large Enterprise customer
Has proven background in managing complex customers and a clear ability to understand how to prioritize, while considering both customer and the company business requirements
Experience in a service delivery and business model with active partner participation in the end-to-end chain
Applies knowledge/skills through handling complex problems and/or coordinating work which may extend beyond own area of expertise
Demonstrated ownership and management of service and support escalations and remediation planning
Proven communication skills (written and oral) and capable to communicate with multiple levels within customer environment
Excellent customer management and relationship capabilities

Job Responsibility

Customer onboarding
Manage the customer experience with recurring meetings to supervise related activities and outcomes
Engages and manages the post-sales relationship with the customers
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Incident and escalation management, provides remote operational support and remediation
Responsible for incident ownership, managing all high and critical incidents
Logistics support on RMAs
Installed base management and entitlement, escalation/remediation
E2E coordination with internal areas and stakeholders such as global technical support center, global customer care, global logistics, engineering and product departments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

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Quality Assurance Manager, Customer Success

Job Description

Job Responsibility

Requirements

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