Quality Assurance Manager, Customer Success Job at Block (Bay Area)

Manager of Quality Assurance

In this role, you will be instrumental in maintaining the quality standards of o...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Android Development with a portfolio of successful projects
Proficiency in using Atlassian Jira for project management and issue tracking
Demonstrated experience in Bug Tracking to ensure software quality and usability
Strong understanding of Cloud Technologies and their application in software development
Experience in iOS Apps development, including testing and debugging
Skills in AB Testing to optimize product performance and user experience
Familiarity with Agile Scrum methodology and its application in a team setting
Experience in Auditing to ensure adherence to quality standards and regulations
Excellent Customer Service skills, with the ability to communicate effectively with different stakeholders
Proficiency in Defect Management, including identification, tracking and resolution

Job Responsibility

Overseeing the establishment of quality assurance goals that align with the company's objectives and policies
Analyzing data from various quality assurance activities to ensure alignment with our procedures and standards
Preparing for and managing certifications and audits including ISO9001:2015, IATF16949, and 17025
Ensuring that all company quality records are up-to-date and accurately reflect our internal processes
Utilizing statistical process control (SPC) methods to analyze data for evaluating current processes and any changes to them
Collaborating with the management team to present technical and program information
Verifying the reliability of all equipment, materials, and services to ensure they meet the required performance efficiency standards
Keeping abreast with government and industry quality assurance codes and standards
Designing and implementing quality assurance training programs for key personnel in conjunction with other managers, including internal audits
Managing the investigation and resolution of customer complaints regarding technical or quality issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Success Quality Specialist

With the ambition of providing the best Customer Support in the world, we are lo...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

1-2 years experience in Quality Assurance, Customer Service, or related field
Strong attention to detail and analytical skills
Excellent understanding of customer service principles
Outstanding written and verbal communication skills in English
additional languages are a plus
Ability to provide constructive feedback in a positive manner
Experience with CRM systems and quality management tools is advantageous
Self-motivated with good time management skills
Adaptability to work in a fast-paced environment
Understanding of cryptocurrencies or blockchain environments is mandatory

Job Responsibility

Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
Apply review guidelines to assess performance, reliability and quality of service
Compile performance data at both team and individual levels using quality monitoring systems
Identify trends and patterns to help improve customer experience
Provide actionable feedback to team members to enhance their performance
Assist in designing and implementing quality monitoring processes
Support calibration sessions with stakeholders to ensure consistency in evaluation
Help prepare internal quality reports with meaningful insights
Collaborate with other departments to optimize customer experience
Contribute to continuous improvement initiatives based on quality findings

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Quality Manager

We are seeking a driven and hands-on Quality Manager to lead and strengthen Qual...

Location

United States , Scranton

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Packaging Science, Engineering or related field
Minimum of 7 years of packaging experience, with direct responsibility for quality and food safety programs, including HACCP, BRCGS, GMPs, and ISO standards
Proven proficiency in root cause analysis and statistical process control (SPC)
Demonstrated success leading a team of quality professionals
Hands-on experience preparing for and leading third-party audits
Highly organized, self-directed, and comfortable operating in a fast-paced, evolving production environment
MUST BE ELIGIBLE TO WORK IN THE USA with no sponsorship requirements now or in the future

Job Responsibility

Develop, coach, and retain a high-performing Quality team through structured training, mentoring, and accountability
Lead the design, execution, and ongoing improvement of Food Safety and Quality systems spanning raw materials, in-process production, and finished goods
Ensure compliance with all applicable regulatory, customer, and internal standards through effective monitoring, validation, and documentation practices
Own corrective action processes related to third-party audit findings, including BRCGS, and support plant-wide education and adherence to quality expectations
Serve as the site lead for hazard analysis and risk assessment activities, including team leadership and program oversight
Partner closely with Operations to identify risks early and implement preventative solutions that support safety, quality, and productivity goals
Coordinate and conduct annual food safety program reviews, internal audits, and required training initiatives. Oversee monitoring and verification of Critical Control Points (CCPs)
Act as a liaison between commercial teams and plant leadership to resolve customer or consumer concerns and implement sustainable corrective actions
Collaborate cross-functionally with R&D, Sales, Marketing, Supply Chain, and Manufacturing to deliver actionable insights and quality performance data
Maintain productive working relationships with regulatory agencies and stay informed on emerging regulations and industry best practices

Senior Specialist – Quality Assurance

The QA Specialist will work in projects related to Adobe Campaign, Adobe Experie...

Location

India , Gurugram

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
Master’s degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)
Overall 5-7 years of relevant experience in QA domain with Adobe Campaign Classic, AJO, CDP, AEP
Relevant working experience in a communication platform or MarTech stack
Adobe certifications preferred
Ability to program in HTML/CSS/JavaScript
Ability to write & understand complex SQL queries
Understanding of Email, SMS, PUSH, including responsive design principles, templating, and data schemas
Deep knowledge of email marketing principles including responsive design and familiarity with cross-client rendering issues & test practices across email clients. (e.g. Gmail, Outlook, Yahoo, etc)

Job Responsibility

Design and execute comprehensive test plans for campaigns, workflows, segments and real-time journeys across Adobe Campaign Classic, AJO and AEP environments
Validate campaign configurations, personalization logic and dynamic content rendering across email, SMS, and in-app channels in ACC/AJO/CDP
Conduct end to end testing of customer journeys in AJO, ensuring triggers, conditions and touchpoints behave as expected based on customer behavior and profile data
Validate schema configurations, data sets and event configurations in ACC/AEP/AJO
Run rendering tests across major email clients (e.g. Outlook, Gmail, Yahoo) and devices (desktop, tablet, mobile) using tools like Email on Acid, Litmus, etc to ensure consistent cross=platform customer experiences
Validate UTM parameters and tracking links for proper analytics attribution and campaign performance monitoring. Review email design elements to ensure they align with standards and testing all hyperlinks, CTAs to ensure they lead to the intended destinations
Ensure compliance with internal QA standards, marketing governance policies and data privacy regulations
Collaborate with Stakeholders to plan test schedules & strategies in accordance with project scope or delivery dates
Documenting any issues identified during the QA process and regularly optimizing the QA checklist
Manage and optimize data processes, conducting knowledge share sessions within the team so as to ensure 100% quality and avoiding redundancy of internal errors

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Royal Oak

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)
Advanced leadership, coaching, and team development skills
Strategic thinking and operational planning abilities
Strong problem-solving, decision-making, and analytical capabilities
Proficiency with relevant systems, tools, and metrics-driven management
Effective stakeholder management and cross-functional collaboration

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations
Provide regular coaching, feedback, and professional development
Oversee workload allocation
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Anticipate client and partner needs
Coordinate with internal functions
Communicate updates to senior leadership
Oversee execution of multiple concurrent projects

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Quality Assurance Analyst

We are seeking a Quality Assurance Analyst to join our team in South San Francis...

Location

United States , South San Francisco

Salary:

Not provided

Dutech Systems

Expiration Date

Until further notice

Requirements

Bachelor’s degree in a related field
Minimum 3 years of experience in clinical or financial systems installation, implementation, development, or QA
Minimum 1 year of experience using Microsoft Office applications (Word, Excel, PowerPoint, etc.)
Strong understanding of QA principles, concepts, industry practices, and standards

Job Responsibility

Research project work requests to identify related areas impacted, participate in design specifications, and recommend training methods and materials
Independently manage QA tasks under the direction of project leaders while upholding corporate standards
Ensure project deliverables meet company guidelines, regulatory expectations, and provided specifications
Analyze potential issues and escalate to Development as necessary
Identify user assumptions, system performance issues, and success criteria within the user environment
Collaborate with technical writing teams to update customer release notes with new functionality
Apply knowledge of clinical and/or financial Home Healthcare processes, regulations, and HCHB SDLC policies
Create, execute, and document effective and thorough test cases

Onboarding Manager

The Manager, Onboarding leads a team of specialists, driving operational excelle...

Location

United States , Chicago

Salary:

70000.00 - 85000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

8+ years of professional experience in customer success or related roles
3+ years of experience managing and developing high-performing teams
Experience in fintech or SaaS environments preferred
Bachelor’s degree in Hospitality Management, Business Administration, or a related field required
Fluent in English (written and verbal)

Job Responsibility

Lead and develop a team of specialists and associate managers
Set clear goals and performance expectations aligned with departmental objectives
Provide regular coaching, feedback, and professional development opportunities
Oversee workload allocation, ensuring balanced capacity, productivity, and service quality
Manage recruitment, onboarding, and training
Act as a key point of contact for client-facing teams and stakeholders
Coordinate with internal functions (Implementation, Product, Operations, etc.) to ensure smooth project execution
Communicate updates, progress, and risks clearly to senior leadership
Oversee execution of multiple concurrent projects, ensuring on-time delivery
Identify and implement process improvements to increase efficiency, scalability, and accuracy

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Quality Assurance Manager, Customer Success

Block

Location:
United States , Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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