Quality Assurance Manager, Customer Success Job at Block (Bay Area)

Training and Quality Assurance Manager

The Training and Quality Assurance Manager is responsible for ensuring complianc...

Location

United States , Chicago

Salary:

97000.00 USD / Year

Allied Universal®

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Pass any State-required training or other qualifications for licensing
CPR/First Aid/AED Certified Instructor
Instructor certifications in supplement training areas as required by local office (i.e., OC Spray, Baton Techniques, Handcuffing, Crisis Prevention Intervention (CPI), Defensive Tactics, Taser certification, Practical Driver Training Courses, or any other client-specific training as required)
Must have a valid driver’s license or be able to pass a state licensing test if driving a company-owned or client-provided vehicle
Must be certified to teach all required trainings for the portfolio, including firearms where applicable
Minimum of two (2) years of classroom instructor experience
Ability to work independently with little to no direct supervision
Outstanding oral and written communication skills
ability to successfully interact at all levels of the organization, including with clients

Job Responsibility

Ensure compliance with all required portfolio training, which involves driving compliance efforts and coordinating training classes with the Portfolio Vice President, Area Directors, Regional Training Director, and Regional Trainers across the portfolio
Manage the entire portfolio Taser program, encompassing training compliance, inventory management, and conducting semi-annual audits
manage customer’s evidence.com account, where applicable
Serve as a backup trainer in the absence of a regional trainer
Work in conjunction with operational partners (Regional Training Director/Portfolio Vice President) to develop practical training programs at the client and branch level, in order to ensure compliance with contractual and regulatory mandated training
Identify, conduct vetting, and establish relationships with local training academies/facilities/3rd party vendors in order to provide support in the form of external training opportunities and/or remote locations
Communicate with stakeholders (Regional Training Director, Portfolio operations, Security Professionals, Supervisors, Field and Corporate Training, and Clients)
Deliver field training programs in accordance with local, state, and federal laws and regulations, as well as Allied Universal standards in support of Regional Trainers
Conduct Mobility Devices (e.g., vehicles, Trikke, golf cart) training
Conduct field training & "red team" exercises for Security Professionals and Supervisors

What we offer

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly

Fulltime

Customer Success Quality Specialist

With the ambition of providing the best Customer Support in the world, we are lo...

Location

France , Paris

Salary:

Not provided

Ledger

Expiration Date

Until further notice

Requirements

1-2 years experience in Quality Assurance, Customer Service, or related field
Strong attention to detail and analytical skills
Excellent understanding of customer service principles
Outstanding written and verbal communication skills in English
additional languages are a plus
Ability to provide constructive feedback in a positive manner
Experience with CRM systems and quality management tools is advantageous
Self-motivated with good time management skills
Adaptability to work in a fast-paced environment
Understanding of cryptocurrencies or blockchain environments is mandatory

Job Responsibility

Monitor and evaluate customer interactions across all channels to ensure quality standards are consistently met
Apply review guidelines to assess performance, reliability and quality of service
Compile performance data at both team and individual levels using quality monitoring systems
Identify trends and patterns to help improve customer experience
Provide actionable feedback to team members to enhance their performance
Assist in designing and implementing quality monitoring processes
Support calibration sessions with stakeholders to ensure consistency in evaluation
Help prepare internal quality reports with meaningful insights
Collaborate with other departments to optimize customer experience
Contribute to continuous improvement initiatives based on quality findings

What we offer

Equity: Employees are the foundation of our success, and we award stock options so you can share in that success as we grow
Flexibility: A hybrid work policy
Social: Frequent social events, snacks and drinks
Medical: Comprehensive health insurance policy offering extensive medical, dental and vision care coverage
Well-being: Personal development, coaching & fitness with our dedicated partners
Vacation: Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days
High tech: Access to high performance office equipment and gadgets, including Apple products
Transport: Ledger reimburses part of your preferred means of transportation
Discounts: Employee discount on all our products

Fulltime

Manager of Quality Assurance

In this role, you will be instrumental in maintaining the quality standards of o...

Location

United States , Columbus

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in Android Development with a portfolio of successful projects
Proficiency in using Atlassian Jira for project management and issue tracking
Demonstrated experience in Bug Tracking to ensure software quality and usability
Strong understanding of Cloud Technologies and their application in software development
Experience in iOS Apps development, including testing and debugging
Skills in AB Testing to optimize product performance and user experience
Familiarity with Agile Scrum methodology and its application in a team setting
Experience in Auditing to ensure adherence to quality standards and regulations
Excellent Customer Service skills, with the ability to communicate effectively with different stakeholders
Proficiency in Defect Management, including identification, tracking and resolution

Job Responsibility

Overseeing the establishment of quality assurance goals that align with the company's objectives and policies
Analyzing data from various quality assurance activities to ensure alignment with our procedures and standards
Preparing for and managing certifications and audits including ISO9001:2015, IATF16949, and 17025
Ensuring that all company quality records are up-to-date and accurately reflect our internal processes
Utilizing statistical process control (SPC) methods to analyze data for evaluating current processes and any changes to them
Collaborating with the management team to present technical and program information
Verifying the reliability of all equipment, materials, and services to ensure they meet the required performance efficiency standards
Keeping abreast with government and industry quality assurance codes and standards
Designing and implementing quality assurance training programs for key personnel in conjunction with other managers, including internal audits
Managing the investigation and resolution of customer complaints regarding technical or quality issues

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Quality Assurance Business Development Manager

About the role. You will: Own the market success of the QA Competency: Define an...

Location

United Kingdom , London

Salary:

Not provided

Sollers Consulting

Expiration Date

Until further notice

Requirements

Proven track record in QA leadership and consulting in an Agile environment
Experience with selling services to large organizations
At least 3 years of experience as a Business Development Manager or other position with the responsibility for sales results in IT
Both technical background with experience supported by excellent business knowledge of QA
Excellent interpersonal skills, both for business and technical audiences
Excellent verbal and written English skills (at least C1 level)
Proactive attitude and ability to operate in a fast-changing environment
Ability to work collaboratively as a part of a Product Team and as an individual
Strategic thinking, analytical mindset, problem-solving abilities, and can-do attitude

Job Responsibility

Own the market success of the QA Competency: Define and execute the strategic direction for QA services and solutions
Drive sales and business development: Identify client needs, shape compelling offerings, and convert opportunities into long-term engagements (both new and existing customers)
Act as a trusted advisor: Support clients in defining QA strategies, implementing modern testing tools, and building quality-driven cultures
Build and evolve the QA offering: Ensure alignment with market trends (e.g., AI in testing, data masking, performance engineering etc.)
Collaborate with internal teams: Work closely with competencies such as Cloud, AI, DevOps, and Data to deliver integrated solutions
Lead thought leadership initiatives: Shape Sollers’ perspective on quality engineering by contributing to white papers, events, and partnerships
Support agile delivery: Engage with agile project teams, support QA maturity in ongoing implementations, and ensure client satisfaction. Be part of an advisory team on an IT project for financial institutions
Coach and mentor: Act as a QA Guru, build QA talent internally, support knowledge sharing, and foster a high-performance QA community
Collaborate externally: Work with external third parties to assess partnerships and licensing opportunities

What we offer

Flexible working hours and a hybrid home office model (2-3 times per week in the office)
A chance to be promoted twice a year and a clearly defined career path with salary forecast
Opportunities for growth with a training budget that you can use for courses and conferences
Access to an online training platform and co-fund language classes
An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together
A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program
Lots of teambuilding activities, trips, hobby groups and cultural events

Quality Assurance Business Development Manager

About the role. You will: Own the market success of the QA Competency: Define an...

Location

Germany , Cologne

Salary:

Not provided

Sollers Consulting

Expiration Date

Until further notice

Requirements

Proven track record in QA leadership and consulting in an Agile environment
Experience with selling services to large organizations
At least 3 years of experience as a Business Development Manager or other position with the responsibility for sales results in IT
Both technical background with experience supported by excellent business knowledge of QA
Excellent interpersonal skills, both for business and technical audiences
Excellent verbal and written German and English skills (at least C1 level)
Proactive attitude and ability to operate in a fast-changing environment
Ability to work collaboratively as a part of a Product Team and as an individual
Strategic thinking, analytical mindset, problem-solving abilities, and can-do attitude

Job Responsibility

Own the market success of the QA Competency: Define and execute the strategic direction for QA services and solutions
Drive sales and business development: Identify client needs, shape compelling offerings, and convert opportunities into long-term engagements (both new and existing customers)
Act as a trusted advisor: Support clients in defining QA strategies, implementing modern testing tools, and building quality-driven cultures
Build and evolve the QA offering: Ensure alignment with market trends (e.g., AI in testing, data masking, performance engineering etc.)
Collaborate with internal teams: Work closely with competencies such as Cloud, AI, DevOps, and Data to deliver integrated solutions
Lead thought leadership initiatives: Shape Sollers’ perspective on quality engineering by contributing to white papers, events, and partnerships
Support agile delivery: Engage with agile project teams, support QA maturity in ongoing implementations, and ensure client satisfaction. Be part of an advisory team on an IT project for financial institutions
Coach and mentor: Act as a QA Guru, build QA talent internally, support knowledge sharing, and foster a high-performance QA community
Collaborate externally: Work with external third parties to assess partnerships and licensing opportunities

What we offer

Flexible working hours and a hybrid home office model (2-3 times per week in the office)
A chance to be promoted twice a year and a clearly defined career path with salary forecast
Opportunities for growth with a training budget that you can use for courses and conferences
Access to an online training platform and co-fund language classes
An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together
A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program
Lots of teambuilding activities, trips, hobby groups and cultural events

Fulltime

Quality Assurance Business Development Manager

About the role. You will: Own the market success of the QA Competency: Define an...

Location

France , Paris

Salary:

Not provided

Sollers Consulting

Expiration Date

Until further notice

Requirements

Proven track record in QA leadership and consulting in an Agile environment
Experience with selling services to large organizations
At least 3 years of experience as a Business Development Manager or other position with the responsibility for sales results in IT
Both technical background with experience supported by excellent business knowledge of QA
Excellent interpersonal skills, both for business and technical audiences
Excellent verbal and written French and English skills (at least C1 level)
Proactive attitude and ability to operate in a fast-changing environment
Ability to work collaboratively as a part of a Product Team and as an individual
Strategic thinking, analytical mindset, problem-solving abilities, and can-do attitude

Job Responsibility

Own the market success of the QA Competency: Define and execute the strategic direction for QA services and solutions
Drive sales and business development: Identify client needs, shape compelling offerings, and convert opportunities into long-term engagements (both new and existing customers)
Act as a trusted advisor: Support clients in defining QA strategies, implementing modern testing tools, and building quality-driven cultures
Build and evolve the QA offering: Ensure alignment with market trends (e.g., AI in testing, data masking, performance engineering etc.)
Collaborate with internal teams: Work closely with competencies such as Cloud, AI, DevOps, and Data to deliver integrated solutions
Lead thought leadership initiatives: Shape Sollers’ perspective on quality engineering by contributing to white papers, events, and partnerships
Support agile delivery: Engage with agile project teams, support QA maturity in ongoing implementations, and ensure client satisfaction. Be part of an advisory team on an IT project for financial institutions
Coach and mentor: Act as a QA Guru, build QA talent internally, support knowledge sharing, and foster a high-performance QA community
Collaborate externally: Work with external third parties to assess partnerships and licensing opportunities

What we offer

Flexible working hours and a hybrid home office model (2-3 times per week in the office)
A chance to be promoted twice a year and a clearly defined career path with salary forecast
Opportunities for growth with a training budget that you can use for courses and conferences
Access to an online training platform and co-fund language classes
An internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together
A chance to #domore for the planet and the community as part of Sollers Change Makers – our volunteering program
Lots of teambuilding activities, trips, hobby groups and cultural events

Quality Manager

As a company redefining operations through AI innovation, our ability to deliver...

Location

United States

Salary:

108000.00 - 147300.00 USD / Year

Invisible Technologies

Expiration Date

Until further notice

Requirements

Bachelor's degree in Operations Management, Engineering, Computer Science, Linguistics, or related field
Proven expertise in language QA concepts and workflows, including linguistic quality assessment, cultural adaptation, and managing multilingual projects
5+ years of experience in quality assurance, service delivery, or operations, preferably in a tech, localization or AI-focused environment
Deep understanding of delivery and multilingual lifecycles, QA methodologies, and performance metrics
Experience working in agile environments and using project management tools
Strong analytical skills with experience in data-driven decision-making
Familiarity with AI/ML concepts and workflows is a strong plus

Job Responsibility

Cross-Functional Collaboration: Work closely with Delivery, Product, Engineering, and Customer Success teams to address quality concerns and build preventive measures
Process Optimization: Identify process inefficiencies or gaps in both AI data and multilingual pipelines, and work with relevant teams to streamline operations and improve delivery accuracy and speed
Reporting & Insights: Generate regular reports and insights on delivery performance trends, multilingual QA activities, and recommendations to leadership
Quality Assurance Strategy: Develop and implement comprehensive QA frameworks for large-scale AI data and multilingual delivery workflows, aligned with industry best practices and internal standards
Tooling & Automation: Evaluate and implement QA tools and automation frameworks to streamline quality checks and reduce manual errors across delivery pipelines

What we offer

Bonuses and equity are included in offers above entry level

Fulltime

Quality Manager

We are seeking a driven and hands-on Quality Manager to lead and strengthen Qual...

Location

United States , Scranton

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Packaging Science, Engineering or related field
Minimum of 7 years of packaging experience, with direct responsibility for quality and food safety programs, including HACCP, BRCGS, GMPs, and ISO standards
Proven proficiency in root cause analysis and statistical process control (SPC)
Demonstrated success leading a team of quality professionals
Hands-on experience preparing for and leading third-party audits
Highly organized, self-directed, and comfortable operating in a fast-paced, evolving production environment
MUST BE ELIGIBLE TO WORK IN THE USA with no sponsorship requirements now or in the future

Job Responsibility

Develop, coach, and retain a high-performing Quality team through structured training, mentoring, and accountability
Lead the design, execution, and ongoing improvement of Food Safety and Quality systems spanning raw materials, in-process production, and finished goods
Ensure compliance with all applicable regulatory, customer, and internal standards through effective monitoring, validation, and documentation practices
Own corrective action processes related to third-party audit findings, including BRCGS, and support plant-wide education and adherence to quality expectations
Serve as the site lead for hazard analysis and risk assessment activities, including team leadership and program oversight
Partner closely with Operations to identify risks early and implement preventative solutions that support safety, quality, and productivity goals
Coordinate and conduct annual food safety program reviews, internal audits, and required training initiatives. Oversee monitoring and verification of Critical Control Points (CCPs)
Act as a liaison between commercial teams and plant leadership to resolve customer or consumer concerns and implement sustainable corrective actions
Collaborate cross-functionally with R&D, Sales, Marketing, Supply Chain, and Manufacturing to deliver actionable insights and quality performance data
Maintain productive working relationships with regulatory agencies and stay informed on emerging regulations and industry best practices

Quality Assurance Manager, Customer Success

Block

Location:
United States , Bay Area

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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