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The Quality Assurance Manager – Continuous Improvement drives quality excellence and operational efficiency across Bob’s quality organization. This role blends quality leadership with continuous improvement expertise to enhance product quality, streamline processes, and strengthen supplier and operational performance across the supply chain. The role partners cross-functionally and leverages data, analytics, and technology to support a culture of continuous improvement.
Job Responsibility:
Develop and maintain quality standards, policies, and procedures to meet internal and regulatory requirements
Oversee inspection and testing processes for raw materials, components, and finished goods
Partner with product development, sourcing, and vendors to ensure quality standards are met
Lead Lean, Six Sigma, and Kaizen initiatives to reduce defects and improve efficiency
Analyze quality data, establish KPIs, and implement corrective actions
Facilitate cross-functional workshops to eliminate waste and optimize workflows
Conduct internal and external quality audits
Investigate customer complaints and quality issues, identifying root causes and preventive solutions
Partner with sourcing, logistics, compliance, merchandising, and suppliers to align quality objectives
Lead Quarterly Quality Reviews with vendors and provide performance feedback
Prepare and present quality performance reports, improvement initiatives, and cost-savings outcomes
Identify and implement QA technology solutions to improve efficiency and data accuracy
Partner with IT and product teams to support automated testing, monitoring, and analytics tools
Requirements:
Bachelor’s degree in quality assurance, Engineering, or related field
5+ years of experience in Quality Assurance, including 2+ years in a leadership or managerial role
Demonstrated experience leading continuous improvement initiatives
Working knowledge of regulatory standards and quality systems (e.g., ISO 9001)
Ability to sit, stand, walk, bend, reach, and move throughout office, store, and distribution center environments
Ability to handle and move items up to 50 lbs. (up to 100 lbs. with or without reasonable accommodation)
Nice to have:
Six Sigma certification
Change leadership and influence without authority
Strong written and verbal communication skills
Technology and systems implementation to support QA processes
Ability to lead workshops, kaizen events, and quality reviews
Strategic mindset with hands-on execution capability
What we offer:
Competitive medical, dental, and vision insurance
Generous PTO, including holidays and your birthday
401(k) with company match
Tuition reimbursement and professional development opportunities