Quality Assurance Lead Job at Capital Vacations (Kissimmee)

Job Description

Join Our Growing Team! We are excited to announce that Capital Vacations is expanding to Orlando, Florida! As the fastest-growing company in the hospitality industry, we take pride in delivering exceptional service and unforgettable vacation experiences to our valued members and guests. At Capital Vacations, our mission is simple: to provide quality vacations to our members and guests. With access to over 90 internal club destinations and thousands of external options, we are committed to excellence in every aspect of our service. At Capital Vacations, we foster a vibrant work environment that encourages collaboration, personal growth, and success. We believe in empowering our employees with the tools and support they need to thrive, making us a premier choice for those looking to advance their careers in the hospitality sector. Join us and be part of a dynamic team that is passionate about creating memorable vacation experiences for our members. To support our growth in Orlando, we are currently looking for the right individuals to join our Quality Assurance team. We have the following openings: Quality Assurance Lead. As the Quality Assurance Manager, you will oversee the QA Department. You will be responsible for maintaining proper sales and marketing compliance procedures across these departments while ensuring exceptional service delivery and compliance with company standards.

Job Responsibility

Staff Management: Train, motivate, and monitor the Quality Assurance team to maintain high performance
Budget Management: Collaborate with Sales and Marketing Management to keep the overall site budget within acceptable standards
Policy Implementation: Maintain and communicate company policies while implementing them effectively across all departments
Reporting: Ensure accurate reports are generated and distributed as directed
Integrity Maintenance: Uphold the integrity of Capital Vacations ownership through quality assurance processes
Administrative Support: Oversee the processing of contracts, including verification of accuracy, equity reports, and credit applications
Customer Service: Provide exceptional service to owners during closings and ensure satisfaction before, during, and after the cancellation period of any purchase
Document Management: Ensure all documents are handled correctly and that contract files are prepared for funding and filed in compliance with company policies
Issue Resolution: Handle misrepresentation concerns and client disputes, reporting escalated issues to upper management
Performance Standards: Maintain a low net cancellation rate and meet closing percentage targets as set by the company
General Administrative Duties: Complete administrative assignments in an orderly and timely manner and foster a productive working environment
Provides Customer Service to Owners during the closings, as well as before and after the cancellation period of any purchase. Ensures that our newest Owner leaves with confidence in the purchase
Assists with contracts, processes and other functions in the office as needed or requested
Verifies all documents for accuracy, checks contracts for errors and omissions
Prepare all contract files for funding and scans files into Smart Search
Adheres to regulation and company policies/procedures concerning the Timeshare closing process
Handles misrepresentation concerns and client disputes and reports when necessary
reports escalated items to Upper Management as appropriate
Makes recommendations and assists on site Sales Management Team regarding corrective counseling, training, up to termination for misrepresentations
Protects the company from misrepresentations

Requirements

4-5 years of experience in the Timeshare industry and administrative functions preferred
Strong personnel and management skills, with a technical competency in office processes
Ability to multitask and adapt in a fast-paced environment
Excellent time management, written, and verbal communication skills
Diverse knowledge encompassing human resources, contracts, accounting, planning and development, marketing, and record retention
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and capable of efficient typing
Strong customer service orientation and problem-solving skills
Flexibility to work additional hours, weekends, and be on-call as needed

What we offer

Unbeatable Compensation Plans: Enjoy some of the highest commission rates in the industry, with weekly payouts and opportunities for generous monthly bonuses
Comprehensive Training and Development: We provide robust training programs to help you excel in your role and ongoing professional development opportunities
Career Advancement Opportunities: We believe in promoting from within and provide clear pathways for growth within the company
Supportive Work Environment: Join a dynamic team that fosters collaboration and support, where successes are celebrated together
Flexible Work Schedules: We offer flexible scheduling options to accommodate your needs, including the ability to work weekends and holidays
Exciting Perks and Benefits: Enjoy a range of benefits including company-paid life insurance, medical, dental, vision coverage, a 401(k) plan, and discounted vacation stays
Medical Insurance
Dental Insurance
Vision Insurance
Discounted Resort Stays
Paid Time Off
Life Insurance
Long-Term Disability
Professional Development
Competitive Compensation
Rapid Growth
Corporate Discounts
Exclusive Member Deals

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