Quality Assurance Lead - Medical Laboratory Technologist

• Responsible for the development, implementation and ongoing maintenance of a Quality Management System that meets all regulatory requirements and results in standardized consistent high quality laboratory services, including SOP’s, forms, training, IQMH requirements and internal auditing
• Assist Director, Diagnostic Services with recruitment and hiring of new staff (MLA/MLT)
• Assists Director, Diagnostic Services in the monitoring and evaluation of work performance of all staff
• Communicates effectively with all staff within the department, within other departments and with external partners and stakeholders
• Ensures that staff are kept current on trends and developments and provides opportunity for staff input on these same issues
• Ensures staff competency by performing assessments in each discipline for all staff
• Ensure any identified educational needs for staff are met and appropriate follow-up occurs
• Maintains current knowledge of the Terms and Conditions of Employment for the Non-union Professional & Technical Group
• Assists Director, Diagnostic Services in developing goals and objectives, and establishes and implements policies and procedures in context with overall organizational goals and objectives
• Monitors inventory and ordering of material and supplies
• Researches and participates in decisions to purchase laboratory equipment
• Develops specific goals and objectives within context of corporate goals annually in consultation with laboratory staff and Director, Diagnostic Services
• Participates in preparation of annual Management review with Laboratory Manager and President/CEO for Senior Leadership response
• Develops and/or participates in the development of departmental policies and procedures and ensures staff compliance of same
• Reviews and updates procedures regularly ensuring current versions are available to staff
• Develops standards, quality improvement plans and risk management programs for ensuring that staff practice at the highest level of care
• Maintains quality control functions and continuous quality improvement within the laboratory and submits reports accordingly
• Co-ordinates and maintains the Quality Management System in the laboratory as per IQMH and Accreditation Canada requirements including monitoring and documentation of activities
• Assists in the development, implementation and monitoring of the transfusion medicine quality assurance program as per IQMH and other regulatory requirements
• Ensures adherence to legislative standards related to the installation, operation and maintenance of diagnostic equipment
• Demonstrates an awareness of the legal/ethical implications for health care practice and seeks appropriate resource support for risk management
• Carries out all work assignments safely and is knowledgeable of, and in compliance with relevant regulations, policies and procedures
• Practices “team skills” (discussing, collaborating, recognizing, respecting) to ensure an integrated approach to patient care
• Acts as a resource to the physicians, nurses and other members of the interdisciplinary teams and staff
• Functions as a professional resource and role model, understanding relevant procedures and technological advances
• Establishes and ensures the maintenance of a positive work environment in which staff are encouraged and expected to achieve their full individual and team potential
• Supports the role of Riverside Health Care as a learning facility by welcoming new learners

• Member of the College of Medical Laboratory Technologists of Ontario
• Minimum of six years experience in a multi-disciplinary laboratory
• Recognized course in health care management or willingness to complete
• Quality Management courses/experience an asset
• Demonstrate high level of professional responsibility
• Demonstrate excellence in computer skills
• Good physical and mental health—a demonstrated ability to attend work on a regular and consistent basis
• Ability to work in a high stress environment
• Demonstrated abilities in leadership roles, effective communication, problem solving, team building, conflict resolution, decision making, managing change and group processes
• Must function independently, have flexibility, personal integrity and the ability to work effectively with personnel and allied services
• High degree of manual dexterity to coordinate fine movements, and make rapid and accurate adjustments or repairs to equipment

Quality Management courses/experience an asset