Quality Assurance Engineering Manager

• Lead and manage the Platform Validation & Customer Escalation Team, including individual contributors and subordinate managers, to ensure product quality and customer satisfaction
• Act as the key point of escalation for complex technical issues, working cross-functionally with internal teams to resolve customer challenges effectively
• Foster a culture of continuous improvement, innovation, and collaboration within the team
• Oversee quality assurance processes for hardware modules (e.g., chassis, line cards, ASICs, transceivers, memory, power controllers) and software components (e.g., device drivers, BIOS, firmware)
• Develop and implement rigorous testing frameworks to ensure platform performance, scalability, and reliability
• Collaborate with engineering teams to validate designs and ensure hardware/software compatibility
• Manage and resolve high-priority customer escalations by identifying root causes and implementing long-term solutions
• Collaborate with technical leaders, program managers, and support teams to deliver timely, effective resolutions to customer-reported issues
• Utilize insights from escalations to drive product and process improvements, reducing future customer-impacting incidents
• Manage headcount, deliverables, schedules, and budgets for quality assurance activities and customer escalations
• Collaborate with program managers, marketing, supply chain, and engineering teams to align QA efforts with product development roadmaps and customer needs
• Maintain strong relationships with outsourced partners and suppliers, setting expectations for quality and deliverables
• Identify opportunities for process optimization and implement best practices to enhance QA efficiency and effectiveness
• Leverage automation tools and frameworks to improve testing coverage and speed
• Drive cost reduction initiatives while maintaining high-quality standards
• Recruit, mentor, and develop a high-performing QA engineering team, fostering a culture of technical excellence and customer focus
• Provide performance management, coaching, and career development for team members
• Promote organization-wide performance standards and best practices to support ongoing team and process development

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field (advanced degree preferred)
• 10+ years of relevant work experience, including 5+ years in a people management role
• Proven experience in quality assurance, hardware/software testing, and customer escalation management, preferably in the networking or data center industry
• Strong knowledge of hardware testing and validation processes, including optical interconnect standards, thermal profile characterization, and high-speed fabric interconnects for AI-enabled data centers
• Proficiency in software testing for device drivers, BIOS, firmware, and hardware/software integration
• Familiarity with CPU performance characterization, memory tuning, and platform optimization techniques
• Experience with automated testing frameworks, tools, and methodologies
• Advanced leadership capabilities, including team building, coaching, conflict resolution, and strategic workforce planning
• Experience managing globally distributed teams and fostering cross-functional collaboration
• Strong project management skills, including resource prioritization, risk management, and budget oversight
• Excellent analytical and troubleshooting skills to address complex customer issues and implement long-term solutions
• Superior communication skills (written, verbal, and presentation) tailored to diverse audiences, including technical engineers, executives, and external customers
• Strong relationship management skills to partner with internal and external stakeholders and influence outcomes effectively
• Deep understanding of market trends, customer needs, and business drivers in the networking and data center industry

Accountability, Action Planning, Active Learning, Active Listening, Agile Methodology, Agile Scrum Development, Analytical Thinking, Bias, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Data Analysis Management, Data Collection Management, Data Controls, Design, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion