Quality Assurance Director, Allianz

Allianz

Location:
United States, Minneapolis

Category:
-

Contract Type:
Employment contract

Salary:

117000.00 - 196000.00 USD / Year

Save Job

Apply Position

Job Description:

The Enterprise Operations Quality Assurance Director will lead enterprise-wide quality initiatives with discipline, rigor, and a focus on measurable outcomes. This strategic role requires assessment of what’s working, identify where to scale or refine, and build an enterprise approach that strengthens customer outcomes, operational discipline and risk mitigation.

Job Responsibility:

Lead the reinvention of quality across the Enterprise Operations – embedding a culture where delivering exceptional customer experiences and operational excellence go hand-in-hand
build and scale a forward-thinking quality program
design and execute a quality strategy that puts the customer at the center
create modern, dynamic quality frameworks
champion the voice of the customer
lead, inspire, and grow a high-impact team of quality professionals
partner with leaders across Operations, Risk, Compliance, Claims, Customer Service, Sales and Technology
turn data into action by driving end-to-end root cause analysis
serve as a leadership voice for quality presenting key trends, insights, risks, and opportunities
modernize how quality is measured, reported, and acted upon
drive continuous improvement
elevate the company’s brand and reputation
utilization of artificial intelligence tools and resources

Requirements:

6 or more years' experience required: Strong analytical skills
experience in process documentation and measurement
MS Excel and Powerpoint proficiency
knowledge of basic project management practices
four-year degree required or equivalent work experience
must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g., H1-B, L-1, TN, etc)
ineligible for CPT/OPT due to the need for future immigration sponsorship

What we offer:

Choice of comprehensive medical, dental and vision plan options
flexible spending and health savings accounts
tuition reimbursement
student loan retirement program
generous annual paid leave
outstanding 401(k) company match
life insurance
onsite health center
child development center
fitness facility
convenience store
two cafeterias
participation in Employee Resource Groups
inclusive, engaged culture

Additional Information:

Job Posted:
May 16, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Quality Assurance Director