Quality Assurance & Customer Support Engineer, Hewlett Packard Enterprise

Quality Assurance & Customer Support Engineer

Hewlett Packard Enterprise

Location:
United States, San Jose

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

101900.00 - 234500.00 USD / Year

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Job Description:

Hybrid Quality Assurance and Customer Support role testing and automating UI and API features across the Mist product line while working directly with customers to investigate and resolve queries

Job Responsibility:

Test, validate, and automate Web GUI and REST API functionality across staging and production environments
Investigate and reproduce customer-reported issues
Log, track, and manage defects and enhancements
Maintain and update test plans to support regression testing
Build, monitor, and maintain test environments
Write and maintain clear technical documentation for QA and Support teams
Manage and prioritize multiple tasks and projects

Requirements:

U.S. citizenship required
6-10 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Bachelor's or Master's in Computer Science, Information Systems, or related field
Proficient in Python programming language
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities
Solid foundation in programming concepts and software development best practices
Proven ability to collaborate effectively within cross-functional teams

Nice to have:

Experience with UI and API troubleshooting
Experience with Selenium and pytest frameworks
Demonstrated ability to take initiative and be resourceful in problem-solving
Experience writing detailed regression test cases
Familiarity with Django RESTful API
Comfortable working across teams in a fast-paced environment
Basic L2/L3 networking knowledge

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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