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Quality Assurance & Customer Support Engineer

Puerto Rico, San Juan · Job Posted July 04, 2026
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Job Description

We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform. You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging automation and AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.

Job Responsibility

  • Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness
  • Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction
  • Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams
  • Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation
  • Maintain and update test plans for regression coverage and release readiness
  • Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting
  • Write and maintain clear technical documentation for QA and Support teams
  • Manage multiple priorities independently in a fast-paced environment

Requirements

  • 4-6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
  • 6+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
  • Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
  • Strong written and verbal communication skills
  • Analytical mindset with attention to detail and proactive problem-solving
  • Solid understanding of programming concepts, software development, and testing best practices
  • Proficiency in Python programming language
  • Ability to work in a fast-paced, cross-functional environment and manage priorities

Nice to have

  • Experience testing and troubleshooting Web applications and REST APIs
  • Experience with Selenium and pytest
  • Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency
  • Strong initiative and creative problem-solving skills
  • Experience writing and maintaining regression test cases
  • Familiarity with Django REST Framework or similar APIs
  • Exposure to L2/L3 networking concepts

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

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