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We are seeking highly motivated Quality Assurance & Customer Support Engineer to join our team in a hybrid role focusing on product quality, test automation, and technical customer support. In this position, you will play a key role in ensuring the reliability and usability of our Mist Cloud platform. You will help drive product quality, contribute to engineering decisions, and serve as a bridge between customers and development teams. The role involves hands-on test execution and real-world troubleshooting of issues, while leveraging automation and AI-assisted tools to expand test coverage, accelerate root cause analysis, and improve overall engineering efficiency.
Job Responsibility
Validate Web UI and REST API functionality across staging and production environments for product quality and customer readiness
Investigate, reproduce, and debug customer-reported issues, providing clear updates while working toward timely resolution and customer satisfaction
Log, track, and manage defects and enhancements with clear documentation and prioritization, driving resolution with engineering teams
Build and maintain test environments and testbeds to support reliable testing, issue reproduction, and validation
Maintain and update test plans for regression coverage and release readiness
Develop and expand automated test coverage using Python and modern frameworks, leveraging AI-assisted tools to improve coverage, efficiency, and troubleshooting
Write and maintain clear technical documentation for QA and Support teams
Manage multiple priorities independently in a fast-paced environment
Requirements
4-6 years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
6+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Bachelor's or Master's degree in Computer Science, Information Systems, or a related field
Strong written and verbal communication skills
Analytical mindset with attention to detail and proactive problem-solving
Solid understanding of programming concepts, software development, and testing best practices
Proficiency in Python programming language
Ability to work in a fast-paced, cross-functional environment and manage priorities
Nice to have
Experience testing and troubleshooting Web applications and REST APIs
Experience with Selenium and pytest
Experience using AI-assisted tools to support debugging, test creation, or workflow efficiency
Strong initiative and creative problem-solving skills
Experience writing and maintaining regression test cases
Familiarity with Django REST Framework or similar APIs