Quality Assurance Associate Manager, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Quality Assurance Associate Manager under our Consumer and Small Business Banking Group. This role will manage Quality Assurance Analysts supporting our Everyday Banking line of business. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Manage a team of quality control individuals
Ensure quality for a specific focus of the business or a segment of the overall quality program
Monitor methodology, quality scorecards, and reporting
Establish root cause and develop comprehensive reports and recommendations
Perform analysis on budget, products, processes, or programs as necessary
Provide input into the development of service level agreements
Identify deficiencies and recommends corrective measures
Coach staff to ensure resolution of issues
Write and conduct performance evaluations
Advise staff on complex issues and problems where expertise is required to interpret and administer policies, guidelines or processes
Identify and provide input regarding quality program design, performance trends, innovations, or necessary changes to improve quality or service levels
Be active in daily operations or provide oversight through lower level managers
Provide guidance and feedback to correct performance
Communicate company and unit policies, procedures, and practices
Ensure standards are created and maintained
Make employment decisions and sets performance standards
Represent the department on broader initiatives
Collaborate on or create approaches and plans to correct problems
Participate in or provide research of special projects as assigned
Ensure effective communication and adherence to company and unit policies, procedures and practices
Manage allocation of people and financial resources for Quality Assurance
Mentor and guide talent development of direct reports and assist in hiring talent

Requirements:

2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
1+ years of Leadership experience

Nice to have:

Strong understanding of financial products, including savings, checking, ATM, debit cards, etc.
Knowledge for US Banking regulations like Reg-E, FCRA, UDAAP etc.
Excellent communication skills, with the ability to explain complex financial concepts clearly and concisely to customers
College graduate

Additional Information:

Job Posted:
April 26, 2025

Expiration:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance Associate Manager