Quality Assurance and Operations Lead Job at Zest Food Jobs (West Midlands)

Operational Risk Management - Quality Assurance Lead - SVP

Operational Risk Assurance teams support the Global Operational Risk function by...

Location

United Kingdom , Belfast

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Substantial years of experience in Internal Audit, Operational Risk Assurance or Compliance Assurance with strong knowledge of 2nd line Testing & Monitoring routines
Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors
Exceptional relationship management skills
In depth knowledge of Assurance Methodologies, technology platforms supporting 2nd line Risk Management
Ability to effectively communicate complex topics to a broad audience
Detailed oriented with analytical skills
Expert in Microsoft Office Tools
Bachelor’s/University degree, Master’s degree preferred

Job Responsibility

Responsible for maintaining and evolving the ORM Quality Assurance Methodology and desktop procedures
Establishes and oversees the execution of ORM Quality Assurance for the whole of Global ORM teams
Lead and manage a team of Quality Assurance testing team and be responsible for coaching and development of the team
Responsible for undertaking or contributing to certain governance processes such as annual planning, change management of annual plans
Responsible for providing challenge to the ORM coverage and Risk SME teams for Independent Challenge activities including and undertaking quality assurance activities for areas as advised by the Head Operational Risk Assurance from time to time
Co-ordinating and managing stakeholder engagements within wider Risk organization
Responsible for providing management information
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

Individuals in Quality Assurance, Monitoring & Testing are responsible for the a...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards, and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

Fulltime

Senior Manager, Quality Assurance & Operations Excellence

The Senior Manager, Performance Improvement & Development (SMPID), Residential O...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Advanced in MS PPT including dynamic elements, such as videos, visually represented data, and interactive modules
Advanced in MS Excel including PivotTables, VLOOKUP, INDEX/MATCH and Data Tables
Skills in facilitating improvement strategies, managing quality improvement teams and complex projects
Ability to communicate and train all levels of the organization
Aptitude to analyze data and prepare reports of findings
Practical application of statistical methods and tools
Advanced knowledge of MS Teams platform
Ability to develop and deliver virtual and in-person presentations and training classes
Advanced knowledge of systems including GXP, BuildingLink, Digital Learning Zone, MHUB, MESH, TrueView, Land-It, Just Report It, Gallup Online, Transcendent, Marriott Asset Library, 4DX, Tableau
Travel 30% to 50%

Job Responsibility

Responsible for implementing property scorecards to measure
Responsible for initiating problem-solving communication with property senior leadership team when necessary, in order to ensure continent success
Responsible for sharing best practices within continent
Responsible for training and development of new property Leaders on Residential specific training including quality tools
Responsible for learning execution including in person and virtual training
Responsible for providing support prior to an opening and leading countdown process for residential openings
Responsible for distribution of digital Personalized Service Flashcards
Responsible for developing and maintaining all scorecards/dashboards
Responsible for auditing and maximizing usage of all systems
Responsible for Owner Engagement Survey sample, daily participation reporting, bi-annual impact plan audit

What we offer

Equal opportunity employer
Rich blend of culture, talent, and experiences
Fosters an environment of inclusion
Dedicated to non-discrimination on any protected basis

Fulltime

Quality Assurance Lead - Medical Laboratory Technologist

Full Time Quality Assurance Lead - Medical Laboratory Technologist position at L...

Location

Canada

Salary:

41.22 - 54.95 CAD / Hour

Riverside Health Care

Expiration Date

Until further notice

Requirements

Member of the College of Medical Laboratory Technologists of Ontario
Minimum of six years experience in a multi-disciplinary laboratory
Recognized course in health care management or willingness to complete
Quality Management courses/experience an asset
Demonstrate high level of professional responsibility
Demonstrate excellence in computer skills
Good physical and mental health—a demonstrated ability to attend work on a regular and consistent basis
Ability to work in a high stress environment
Demonstrated abilities in leadership roles, effective communication, problem solving, team building, conflict resolution, decision making, managing change and group processes
Must function independently, have flexibility, personal integrity and the ability to work effectively with personnel and allied services

Job Responsibility

Responsible for the development, implementation and ongoing maintenance of a Quality Management System that meets all regulatory requirements and results in standardized consistent high quality laboratory services, including SOP’s, forms, training, IQMH requirements and internal auditing
Assist Director, Diagnostic Services with recruitment and hiring of new staff (MLA/MLT)
Assists Director, Diagnostic Services in the monitoring and evaluation of work performance of all staff
Communicates effectively with all staff within the department, within other departments and with external partners and stakeholders
Ensures that staff are kept current on trends and developments and provides opportunity for staff input on these same issues
Ensures staff competency by performing assessments in each discipline for all staff
Ensure any identified educational needs for staff are met and appropriate follow-up occurs
Maintains current knowledge of the Terms and Conditions of Employment for the Non-union Professional & Technical Group
Assists Director, Diagnostic Services in developing goals and objectives, and establishes and implements policies and procedures in context with overall organizational goals and objectives
Monitors inventory and ordering of material and supplies

Fulltime

Quality Assurance Lead

The Quality Assurance Lead in the Quality Assurance Department is responsible fo...

Location

Salary:

Not provided

Aramex

Expiration Date

Until further notice

Requirements

Leadership Behaviors: Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
External focus
Skills: Analytical Skills
Problem Solving
Communication Skills
Attention To Details
Safety And Quality Awareness

Job Responsibility

Develop and implement quality assurance policies and procedures
Conduct regular audits to ensure compliance with quality standards
Monitor and analyze quality performance metrics to identify areas for improvement
Collaborate with cross-functional teams to establish quality goals and objectives
Investigate customer complaints and non-conformance issues
Develop corrective and preventive actions to address quality issues
Maintain ISO 9001:2015 & other External Certification such as GDP (Good Distribution Practice)
Train and educate employees on quality control processes and procedures
Conduct supplier evaluations and audits to ensure the quality of incoming materials
Participate in the development and implementation of new products and processes

Vice President, Report Conformance Testing Quality Assurance Lead Analyst

The Finance Quality Assurance, Testing, and Validation (QATV) team ensures the h...

Location

Philippines , Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10+ years of relevant experience, within the financial services industry preferred
Regulatory Reporting experience preferred
Background in CCAR, Liquidity, RWA, Basel, Audit, Testing or Compliance Testing will be an advantage
Recognized technical authority for an area within the business
Requires communication and diplomacy skills in order to guide and influence others
Experience and demonstrated ability to manage competing priorities in a complex and dynamic environment
Self-motivated with the ability to make decisions in the absence of detailed instructions
Proficient Microsoft Office skills
In depth knowledge of banking products / systems preferred
CPA preferred

Job Responsibility

Contributes to the design, roll-out and governance of financial solutions
Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
Assists in setting business and information architecture standards for Finance
Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
Manages a small team, or function as a single incumbent with management responsibilities for a function
Integrates expertise and industry expertise within a defined area
Advises on standards around which others will operate
Coordinates and contributes to the ideas of the entire function
Performs other duties and functions as assigned

What we offer

Extensive on-the-job training and exposure to senior leaders
Traditional learning opportunities
Chance to give back and make a positive impact through volunteerism
Resources to meet unique needs
Empowerment to make healthy decisions and manage financial well-being
Opportunity to grow career, give back to community, and make a real impact

Fulltime

Quality Assurance, Monitoring & Testing Lead Analyst

The role involves responsibility for assessing and testing quality outcomes from...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Resources to meet your unique needs
Extensive on-the-job training
Exposure to senior leaders
Volunteerism opportunities
Reporting quality control outcomes to top management
Access to the Citi Risk & control framework

Fulltime

Quality Assurance, Monitoring and Testing Lead Analyst

Job overview describes responsibilities and qualifications required for executin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry
Ability to identify, measure, and manage key risks and controls
Strong knowledge in the development and execution for controls
Proven experience in control related functions in the financial industry
Proven experience in implementing sustainable solutions and improving processes
Understanding of compliance laws, rules, regulations, and best practices
Understanding of Citi’s Policies, Standards, and Procedures
Strong analytical skills to evaluate complex risk and control activities and processes
Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level
Strong problem-solving and decision-making skills

Job Responsibility

Support for the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
Help review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
Help develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool
Support reporting on quality control outcomes and control effectiveness to top management and relevant stakeholders
Stay up-to-date with the latest quality assurance testing tools and strategies
Have a good understanding of the Citi Risk & control framework and the underlying fundamentals on Risk Management
Help teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy
Participate in the review and challenge process, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution

What we offer

Global benefits supporting well-being, growth, and work-life balance

Fulltime

Quality Assurance and Operations Lead

Zest Food Jobs

Location:
United Kingdom , West Midlands

Category:
Quality Control

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 14, 2025

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Job Posted:December 14, 2025

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December 14, 2025