Quality Assurance Analyst, Allianz

Allianz

Location:
Australia, Sydney ▼
Melbourne
Adelaide
Brisbane

Category:
Insurance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Job Responsibility:

Develop and implement quality assurance standards and procedures to ensure compliance with regulatory requirements and industry best practices
Perform quality assurance assessments for the Customer Relations function and provide feedback to support improved complaint outcomes
Conduct regular reviews of operational processes, products, and services identify areas for improvement and ensure adherence to quality standards
Collaborate with cross-functional teams to address quality issues, provide recommendations for process improvements, and monitor the implementation of corrective actions
Analyse data and metrics to track quality performance and identify trends, patterns, and areas of concern
Prepare and present quality assurance reports and findings to management and stakeholders, highlighting areas of success and opportunities for improvement

Requirements:

Proven experience in quality assurance, process improvement, or a related field within financial services and/or insurance ideally with a claims background
Strong analytical and problem-solving skills with the ability to interpret a range of data, identify patterns, trends, and links that inform judgements and drive quality improvements
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Attention to detail and a commitment to upholding high-quality standards across all operational areas
Understands regulatory frameworks including RG271 and the General Insurance Code of Practice
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands

What we offer:

Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance
Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources
Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program - own a piece of your employer

Additional Information:

Job Posted:
May 27, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Quality Assurance Analyst