Quality Assurance Analyst Job at Aflac

Quality Assurance Analyst

Aflac

Location:
United States

Category:
Insurance

Contract Type:
Not provided

Salary:

55000.00 - 80000.00 USD / Year

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Job offer has expired

Job Description:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Our business is about being there for people in need.

Job Responsibility:

Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies
Identifies and corrects process gaps within service channels, implementing solutions for better performance
Prepares periodic reports on quality volumes
Mitigate negative impacts and loss of business
Supports project delivery by providing technical process expertise to align projects with established practices
Conducts investigations and reviews of data practices to identify compliance issues and recommend actions
Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions
Assess and evaluate projects deliverables and processes to identify opportunities for improvement
Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance
Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization
Performs other duties as required

Requirements:

Bachelor's Degree Healthcare, Business Administration, or a related field
3 or more years of job related experience
Knowledge of state and federal FMLA regulations
Solid knowledge of regulatory compliance
Excellent verbal and written communications and interpersonal skills
Ability to interact and collaborate with various internal partners including leadership
Microsoft Office Suite
Strong analytical, problem-solving and investigative skills
Exceptional attention to detail
Ability to learn in a fast-paced environment

Nice to have:

Knowledge of medical disability management
PLADS Product Knowledge – STD/LOA

What we offer:

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence

Additional Information:

Job Posted:
February 06, 2026

Expiration:
February 06, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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