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The Quality Assurance (QA) Analyst is responsible for ensuring production of merchandise meets the established standards of Disney quality including reliability, usability, integrity and performance. The QA Analyst manages product quality and carries out troubleshooting with suppliers, collaborates with internal project partner and provides technical support to resolve quality issues occurred. The QA Analyst assists and supports the company’s direction in managing suppliers to continuous improvement of Disney quality standards, validation process and verification activities while meeting local, state and federal regulatory requirements.
Job Responsibility:
Conducts technical audit and identify quality check (QC) process issues at factory as needed, helps supplier to work on the improvement to mitigate quality risk in production aiming to secure on-time delivery and high-quality standard to protect Disney brand
Drives supplier to work on root cause analysis and corrective action
develop, recommend and monitor correction and preventive action in regards to production quality improvement
Conducts and carries out onsite inspection for finished products to ensure production quality meets Disney standards
Manages 3rd party consultants to perform quality assurance inspection for Disney product, monitor and leverage 3rd party consultant’s service to best manage the gating of product’s quality from Disney suppliers
Provides update and reporting out of supplier quality issue and communicate outcome of quality activities to QA manager and project stakeholders
Analyze quality data to identify areas for improvement in factory quality management system
Supports leadership to manage the deliverables of the development of short and long-term quality strategies for managed suppliers, setting priorities, objectives, and action plans to mitigate risk with measurable accountability
Provides quality training to factory for continuous manufacturing process optimization and quality management system improvement
Co-works closely with internal and external partners for quality communication and problem solving, host meeting with cross function teams and build up strong relationships and mutual trust at work
Engages from early design review through sample development from manufacturability perspective, provide QC inputs, suggestions and solutions to internal and external teams to mitigate quality risk in mass production
Participates in QA program and/or quality improvement initiatives to reduce finished product rejects/complaints, support management team to achieve supplier quality performance targets and quality improvement goals
Travels domestically and internationally to our managed suppliers for quality management tasks
Requirements:
Minimum of 5 years of experience in quality assurance and/or the related scopes
Consumer product or industry-specific experience
Prior experience in multinational environment is a plus
Proficient in English and Vietnamese, both spoken and written
Strong computer skills including Microsoft Office and databases
Knowledge of tools, concepts and methodologies of QA
Knowledge of relevant regulatory requirements globally
Bachelor's Degree or equivalent experience/education combination
Nice to have:
Prior experience in multinational environment is a plus