Quality Assurance Administrator, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Quality Assurance Administrator. The role focuses on reviewing back-office transactions, monitoring calls and emails, and overseeing quality assurance in a financial services or banking environment while working closely with internal and external customers.

Job Responsibility:

Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Requirements:

2+ years of Quality Assurance
Excellent communication skills
Strong attention to detail
Process oriented
Analytical and resolution mindset
Exposure to financial services or banking is ideal (Commercial Banking)
Quality monitoring background or experience in Quality Assurance
Back-office support background is an advantage

Nice to have:

Back-office support background
Exposure to financial services or banking
Quality monitoring background or experience in Quality Assurance

Additional Information:

Job Posted:
May 09, 2025

Expiration:
May 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Quality Assurance Administrator