Quality Assurance Administrator Job at Frontier Door & Cabinet (Tacoma)

Job Description

The QA Administrator serves as the operational backbone of Frontier Door & Cabinet, Inc.’s Quality Assurance team. This office-based role is responsible for managing the administrative systems that capture, document, and process quality data; translating field findings from the QA Coordinator into organized records, rework requests, and actionable reports. The QA Administrator works in close coordination with the QA Coordinators, Install, Engineering, Manufacturing, and Project Management teams to ensure quality issues are captured accurately, communicated promptly, and resolved systematically.

Job Responsibility

Receive, process, and track rework submitted by the field teams
Maintain and update quality logs, defect tracking databases, and nonconformance records in a timely and accurate manner
Generate regular QA reports, including defect summaries, inspection pass/fail rates, and corrective action status updates for the Quality Program Manager and relevant stakeholders
Coordinate with the QA Coordinator, Engineering, Manufacturing, and Installation teams to ensure rework items are assigned, scheduled, and resolved in a timely manner
Manage QA documentation, filing, and record retention in accordance with company standards and procedures
Schedule and track corrective action and preventive action (CAPA) follow-ups, ensuring timely closure and documentation
Assist in maintaining QA performance dashboards and KPI tracking tools
support reporting in Excel or equivalent platforms
Communicate quality findings, open rework status, and resolution updates to project managers, supervisors, and relevant internal departments
Support the development and maintenance of QA procedures, templates, and standard operating procedures (SOPs) as directed
Assist in preparing materials for QA training sessions, team meetings, and internal communications
Maintain consistent and dependable attendance, recognizing that this role supports critical quality workflows across multiple departments
Other duties as assigned

Requirements

High School diploma or GED required
Associate's degree or relevant certification preferred
1–2 years of experience in an administrative, coordination, or quality-related role is preferred
Background in construction, manufacturing, or the cabinet/door industry is a plus, but not required
Proficiency in Microsoft Excel, Teams, Outlook, and Word
experience working with data tracking tools, spreadsheets, and dashboards
Strong organizational skills with attention to detail and a high standard of accuracy in data entry and record-keeping
Professional communication and demeanor at all times
Must be able to communicate clearly with both management and staff
Good written and verbal communication skills
Honesty and integrity, ability to exercise good judgment
Ability to manage multiple tasks and shifting priorities in a fast-paced environment
A sense of urgency and a passion for quality, customer satisfaction, and continuous improvement
Familiarity with quality management concepts such as defect tracking, corrective actions, and nonconformance reporting is a plus (training provided)
Regular attendance
Ability to read and interpret documents such as quality reports, safety rules, operating and maintenance instructions, and procedure manuals in English
Awareness about safety issues and alertness to avoid any mishap
Ability to work schedule as assigned

Nice to have

Associate's degree or relevant certification preferred
Background in construction, manufacturing, or the cabinet/door industry is a plus, but not required
Familiarity with quality management concepts such as defect tracking, corrective actions, and nonconformance reporting is a plus (training provided)

What we offer

Health insurance
Vision insurance
Dental insurance
401(k)
Employee assistance program
Flexible spending account
Life insurance
Paid time off

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