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Quality Assurance Administrator

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Norfolk and Waveney Mind

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Location:
United Kingdom , Norwich

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

25134.00 GBP / Year
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Job Description:

Norfolk and Waveney Mind is seeking a proactive and organised Quality Assurance Administrator to provide essential administrative support to our Assurance team. This role plays a key part in supporting organisational risk management, quality, compliance, auditing, and health and safety activities, helping to ensure our services remain safe, effective and high quality.

Job Responsibility:

  • Provide administrative support to the Quality Assurance team including planning, monitoring and maintenance of audit and compliance tools
  • assist in compiling monthly reports relating to compliments, complaints, incidents, and service quality
  • support administration and maintenance of organisational policies and procedures
  • ensure accurate logging, updating and reporting of incidents
  • support administration of service continuity plan testing
  • review records of inspections and produce reports
  • support documentation, tracking and follow-up of incidents and accidents
  • monitor health and safety registers including risk assessments
  • support Quality Assurance Officer with administration of Health & Safety Committees
  • maintain working knowledge of HSE legislation

Requirements:

  • Well organised, methodical and confident working with data and documentation
  • strong administrative skills
  • good IT literacy including spreadsheets and databases
  • ability to prioritise tasks within a busy department
  • driver's license with business insurance and access to a vehicle essential
  • experience in quality assurance, compliance, health and safety, or a regulated environment would be desirable but not essential

Nice to have:

  • Experience in quality assurance
  • compliance
  • health and safety
  • or a regulated environment
What we offer:

Mileage paid at 45p per mile for cars after home to work base mileage deducted

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 10, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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