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Baxter Logo Baxter · Quality Control

Quality Associate-II, QA Assurance

Canada, Alliston Employment contract 86400.00 - 129600.00 USD / Year · Job Posted June 30, 2026
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Job Description

This is where you make a difference in our patients’ safety. As a member of the Baxter Quality team, you will play an essential part in our mission of saving and sustaining lives. Quality is important throughout the entire product lifecycle and works collaboratively with all areas of the organization. Because Quality touches everything Baxter does, a role in Quality provides many opportunities for growth, learning and a successful career that has a daily impact on people’s lives.

Job Responsibility

  • Monitor the complaint system for new complaints daily
  • Review and assess all complaints
  • Conduct investigations to determine the cause(s) of complaints as per site procedures
  • Own the site Complaint procedures and conduct necessary changes to ensure compliance
  • Provide periodic updates about Complaints to collaborators, including Quality and Operations
  • Perform sample analysis for returned samples and document results
  • Review and analyze cumulative complaint data to identify significant issues
  • Lead the Complaint Technician in achieving goals and developing skills

Requirements

  • Knowledge and experience applying current GMPs, ISO, and regulatory standards (Health Canada, FDA)
  • Experience in a Pharmaceutical Manufacturing environment
  • Strong analytical, problem-solving, and critical thinking abilities
  • Risk Management knowledge (e.g., ICH Q9: Quality Risk Management)
  • Ability to balance multiple priorities and attention to detail
  • Leadership skills and ability to work with multi-functional teams
  • Intermediate to Advanced proficiency in Word, Excel, PowerPoint
  • Willingness to learn and adapt quickly

What we offer

  • Support for Parents
  • Continuing Education/ Professional Development
  • Employee Heath & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
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