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Quality and Service Coordinator

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The Felix Project

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Location:
United Kingdom , London or Sheffield

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.

Job Responsibility:

  • Creating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business
  • Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward
  • Work proactively with the business to understand key systems and how they work
  • Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service
  • Support the Service Manager to ensure that tickets are managed and resolved within a timely manner
  • Monitor recurring issues and share insights that help improve system quality and inform future enhancements
  • Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work
  • Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central
  • Adhering to team set KPIS on ticket resolutions
  • Retrospective reviews regarding test plans, facilitation of testing and manually testing
  • Monthly calls with the service manager to pass on learnings and review process of tickets

Requirements:

  • Degree in Computer Science, Information Technology or related field or gained experience
  • Proficient grounding in software testing methodologies and processes, including functional and regression testing
  • Ability to create and execute test cases and document results clearly
  • Experience identifying and reporting defects with clear reproduction steps
  • Awareness of automated testing concepts and tools, with an interest in helping identify opportunities for future automation
  • Ability to manage and prioritise testing and basic ticket handling tasks
  • Good communication skills, able to work with both technical and non-technical colleagues
  • Effective analytical and problem-solving skills with excellent attention to detail
  • We can only employ applicants who currently have the right to work in the UK.

Nice to have:

Familiarity with CRM or business systems such as Salesforce or Dynamics is desirable

What we offer:
  • 28 days annual leave per annum (+ bank holidays) plus up to 2 days additional leave for length of service
  • Enhanced Maternity and Paternity leave
  • Birthday day off
  • Access to discounts for a wide range of discounts on everyday spends
  • Training and development opportunities
  • Employee assistance programme including 24 Hour GP helpline
  • Cycle to Work Scheme
  • Opportunity for free meals whilst working at our depots
  • After work activities such as Felix’s softball team, running club and cycling club

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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