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Quality and Product Specialist

United Kingdom, London Employment contract 27000.00 GBP / Year · Job Posted June 02, 2026
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Job Responsibility

  • Provide expert product advice and reassurance to consumers, patients, carers, and healthcare professionals (HCPs)
  • Prioritize workload efficiently to ensure KPIs are met consistently
  • Manage escalations and respond quickly to highly emotive and complex complaints
  • Ensure all consumer/customer contact records are accurate and up to date
  • Investigate inquiries and complaints thoroughly, ensuring comprehensive responses to consumers and customers
  • Follow the correct escalation procedures, working collaboratively with different areas of the business
  • Contribute to monthly reports by providing data, feedback, trends, and analysis to support product and service improvements
  • Identify and act upon customer satisfaction trends to drive continuous service enhancements
  • Handle and send complaint samples to factories for investigation
  • Proactively highlight opportunities for product and process improvements based on custom

Requirements

  • Excellent communication and interpersonal skills, with the ability to engage empathetically with consumers and HCPs
  • Strong written and verbal skills to ensure clear and professional communication
  • Ability to prioritize workload effectively to meet business objectives
  • Experience in customer care, preferably within the healthcare or nutrition sector
  • Strong attention to detail and problem-solving skills
  • Ability to manage complaints and escalations effectively
  • IT skills, including proficiency in Microsoft Office and CRM software such as Salesforce
  • A proactive approach to identifying opportunities for service improvements
  • Self-motivated and a team player
  • To have fun at work!

What we offer

  • Konecta UK working culture of fun and sociable team environment
  • Pension Scheme
  • Eye test vouchers and discounts
  • Discounted corporate gym membership
  • Involvement with local charities and fundraising days
  • Campaign specific benefits including discounts, incentives and prizes
  • Recommend a friend scheme paid reward of £500
  • Apprenticeships qualifications and career flight path schemes
  • Recognition and reward schemes with Perkbox
  • Cycle to work scheme

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