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360 Resourcing Solutions Logo 360 Resourcing Solutions · Office Administration

Quality and Compliance Officer

United Kingdom, Altrincham 30000.00 - 35000.00 GBP / Year · Job Posted May 15, 2026
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Job Description

Compassionate Care Group is a national family-run care provider, bringing the warmth of home and expert support to communities across the UK. We champion the unique needs of individuals with diverse needs, offering tailored home care and supported living services that empower them to live life to the fullest. This is your opportunity to join our fabulous, fast-growing company as our Quality Officer! As the Quality Officer you will have a responsibility for assisting the Head of Quality and Compliance in ensuring continual compliance, auditing, and understanding of regulatory obligations.

Job Responsibility

  • Assisting the Head of Quality and Compliance in ensuring continual compliance, auditing, and understanding of regulatory obligations
  • Delivery of outcomes described in Compassionate Care's Quality and Governance Framework
  • Ensuring exceptional person-centered service to clients and anyone entering the business
  • Ensuring that any quality & compliance activity implemented is comprehensive and reviewed regularly
  • Identifying and highlighting any areas for improvement
  • Identifying and raising growth opportunities for the Service
  • Providing a person-centered approach to anyone who enters the service
  • Working closely with internal and external colleagues/commissioners to ensure safe and effective operation
  • Developing thorough understanding of current and future needs
  • Working with the Quality and Compliance Team to ensure operational delivery
  • Assisting in managing complaints effectively
  • Taking direction from the Head of Quality and Compliance
  • Ensuring all required activities are undertaken and delivered on time
  • Working closely with operations to ensure Quality and Compliance practices fit the business
  • Providing coaching and support to Managers and their teams
  • Developing, implementing, and monitoring Service Improvement Plans
  • Identifying Employee Relations, performance and capability issues

Requirements

  • Comfortable in managing and meeting KPI's
  • Ability to execute Quality & Compliance policies/procedures/practices as required
  • Quality and Compliance focused
  • Sound Quality and Compliance management skills
  • Strong verbal and written communication
  • Excellent active listening, negotiation, and presentation skills
  • Able to deal with queries in a calm and helpful manner
  • Creative and innovative thinking
  • Able to work under own initiative
  • Ability to build trust and rapport with Quality and Compliance
  • Good time management skills

Nice to have

  • NVQ Level 4 or equivalent within Health and Social Care
  • Quality management experience

What we offer

  • Participate in fabulous company events
  • Robust company pension scheme
  • Engaging company social events
  • Access to supportive Employee Assistance Program for personalised counselling and guidance
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