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The Quality Analyst is responsible for ensuring the quality and reliability of products developed through the collaborative efforts of the Systems team. This role will design, implement, and execute comprehensive testing strategies for complex, integrated solutions—primarily focused on Salesforce customizations, EMR implementations, and system integrations. The Quality Analyst will work closely with cross-functional teams to validate requirements, identify defects, and drive continuous improvement in product quality.
Job Responsibility:
Collaborate with Product Managers, Systems Analysts, Software Engineers, Implementation Leads, and Consultants to understand business requirements, technical specifications, and solution designs
Develop, document, and maintain detailed test plans, test cases, and test scripts for new features, integrations, and system enhancements
Execute manual and automated tests for web applications, Salesforce customizations, EMR workflows, and system integrations
Identify, document, and track defects
work with development and implementation teams to resolve issues
Participate in requirements and design reviews to provide input on testability and quality risks
Validate data migrations, system integrations, and end-to-end workflows across platforms (e.g., Salesforce, EMR, third-party applications)
Ensure compliance with quality standards and regulatory requirements relevant to the industry
Support user acceptance testing (UAT) and coordinate with business stakeholders to validate solutions meet business needs
Contribute to process improvement initiatives and advocate for best practices in quality assurance
Maintain clear and effective communication with project managers, developers, analysts, and business users
Requirements:
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant experience
3+ years of experience in software quality assurance or testing, preferably in environments with complex system integrations
Experience testing Salesforce customizations, EMR systems, and system integrations is highly desirable
Familiarity with test automation tools and scripting languages is a plus
Strong analytical and problem-solving skills
ability to understand complex workflows and data models
Healthcare industry experience preferred, especially with both provider and payer organizations
Excellent written and verbal communication skills
able to explain technical issues to both technical and non-technical audiences
High attention to detail and commitment to delivering high-quality results
Ability to work independently and collaboratively in a fast-paced, cross-functional team environment
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Customer service mindset and a proactive approach to continuous improvement
Nice to have:
Familiarity with test automation tools and scripting languages is a plus
Healthcare industry experience preferred, especially with both provider and payer organizations
What we offer:
Fully remote work environment
Paid Time Off (PTO), which starts accruing from your first day at work
Generous paid holiday schedule, including a FULL WEEK OFF at Christmas
401k Retirement Plan with 100% Company Match on your first 4%