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bunq Logo bunq · IT - Administration

Quality Analyst Fraud & User (Re-)Review

Turkey; Bulgaria, Istanbul · Job Posted February 06, 2026
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Job Description

At bunq, we're redefining how people experience financial freedom. As our Quality Fraud & User (Re-)Review Specialist, you will be the guardian of our users' trust. You'll ensure bunq remains a safe and secure banking environment while delivering a seamless, stress-free experience. You will own the quality and efficiency of our fraud prevention and user review processes, making sure our users feel supported and understood.

Job Responsibility

  • Owning the quality control for our fraud detection and user (re-)review processes, ensuring a secure, compliant, and user-centric experience by conducting prompt, empathetic, and high-quality reviews
  • Leveraging data analytics and AI to investigate fraud patterns, enhance detection accuracy, and provide insights that continuously improve our operational processes and systems
  • Upholding regulatory excellence by ensuring all processes are compliant with AML standards, and collaborating with cross-functional teams to create a seamless user experience that balances security with convenience

Requirements

  • Intermediate to expert understanding of regulatory compliance processes and proven skills in Anti-Money Laundering (AML) operations
  • Strong data analytics skills, with the ability to apply statistical methods to identify trends and inform decisions
  • Proficient in utilizing and enhancing AI tools for operational efficiency and accuracy
  • Excellent written and verbal communication skills in English
  • User-centric mindset and driven to create a banking experience where security and convenience go hand-in-hand

What we offer

  • Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly
  • We support growth with bunq Academy and €1500 annual learning budget
  • A Multisport gym card for your health and wellbeing (in Turkey)
  • Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle in Bulgaria
  • Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices) (In Turkey)
  • Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
  • We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office
  • A MacBook so you can Get Shit Done with us
  • Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
  • Private health insurance, just in case
  • Monthly contribution to your phone and internet bills (in Turkey)
  • Friday drinks and other celebrations - bunq style
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