Qualified Supervisor Job at Social Value Portal Ltd (Hertford)

Job Description

The Qualified Supervisor (QS) - Maintenance is the technical authority responsible for ensuring all electrical maintenance, testing, inspection, certification and remedial works delivered across Fixatex's maintenance portfolio are completed safely, compliantly and in accordance with applicable legislation, industry standards and company procedures. Reporting to the Maintenance Contract Manager and operating with a dotted-line responsibility to the Head of Compliance & Quality Assurance (HOCQA), the post-holder provides technical leadership and supervision to Site Supervisors, Approved Electricians, Maintenance Engineers and Improvers delivering Emergency Lighting, Portable Appliance Testing (PAT), Lightning Protection Systems (LPS), Fire Risk Assessment (FRA) electrical remedial works and reactive electrical maintenance services. The QS is accountable for technical compliance, certification quality, engineer competency, audit performance and adherence to NICEIC requirements. The role acts as the principal technical escalation point across the maintenance portfolio and is responsible for driving quality, compliance, training and continuous improvement across all maintenance activities

Job Responsibility

Direct line and people management of Site Supervisors, Engineers and Improvers
Conduct regular performance reviews, provide coaching and mentoring, and support career development pathways
Supervise day-to-day performance against clients agreed compliance, response, repair and certificate-turnaround SLAs
Lead and supervise staff, ensuring works are delivered safely, to a high technical standard, and in full compliance with industry standards and company procedures, while providing ongoing technical support and mentorship
Identify technical skills gaps through audits, supervision visits and performance reviews, implementing targeted training and development plans to improve competence, quality and compliance performance
Act as the designated Qualified Supervisor in accordance with NICEIC requirements and maintain oversight of all electrical certification issued under the company's registration
Conduct regular site supervision visits, technical audits and post-inspection reviews to verify workmanship, technical compliance and quality standards
Discharge supplier-side Principal Contractor duties under CDM 2015, including site-specific RAMS supplied to NHG before works commence, daily asbestos checks against NHG’s asbestos portal/register before each visit
Provide technical oversight and compliance assurance across all maintenance and compliance workstreams, including Emergency Lighting, PAT, LPS, reactive electrical maintenance, FRA electrical remedials and associated inspection, testing, certification and repair activities, ensuring full compliance with statutory requirements, industry standards and client specifications
Deliver toolbox talks, technical updates and briefings to engage the team, drive continuous learning and strengthen a proactive safety culture
Ensure full compliance with all applicable statutory obligations, including Electrical Safety Standards Regulations, Building Safety requirements, Awaab’s Law obligations and client-mandated compliance procedures
Carry out electrical testing, inspection, installation and maintenance works as required
Ensure safe working procedures in accordance with the current health and safety regulations and all other relevant regulations
Review, verify and approve certification and technical documentation prior to issue to clients
Prepare quotations and variations and liaise with suppliers and order materials where required and conduct regular reviews of incomplete jobs (‘WIPs’) to monitor progress and ensure timely completion
Develop and deliver technical training programmes, toolbox talks and competency workshops to engineers, supervisors and apprentices, ensuring teams remain current with legislative changes, client requirements and industry best practice
Support investigation and resolution of technical escalations, defects, complaints, incidents and non-conformances
Ensure personal CPD and CPD for direct reports(site supervisors/engineers/improvers) is kept up to date and recorded
Undertake company-provided training, participate in appraisals, and engage in performance improvement programmes to support ongoing development
Support business improvement initiatives and contribute to the achievement of operational, quality and compliance objectives
Undertake any ad-hoc duties as reasonably instructed by your line manager or directors

Requirements

City and Guilds NVQ level 3 Electrotechnical Qualification or equivalent
AM2 practical assessment
Completed apprenticeship
City and Guilds 2391-51 or equivalent
City and Guilds 2382-18 – BS7671 18th Edition update
Demonstrable experience operating as a Qualified Supervisor within an NICEIC, NAPIT or equivalent accredited environment
Detailed working knowledge of BS 7671, BS 5266, BS EN 62305 and the IET Code of Practice for In-Service Inspection and Testing of Electrical Equipment (PAT)
Experience supervising engineers and reviewing certification within a compliance-led environment
Strong understanding of emergency lighting, PAT, electrical maintenance and compliance programmes within social housing or regulated environments
Strong IT skills, including client portals, mobile workforce systems, certificate-management software (PDF upload with naming conventions) and Microsoft 365
SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate)
working knowledge of CDM 2015 Principal Contractor duties

Nice to have

SMSTS and IOSH Managing Safely (or NEBOSH General/Construction Certificate)
working knowledge of CDM 2015 Principal Contractor duties

What we offer

Competitive salary based on experience
Private healthcare contribution
25 days annual leave plus bank holidays
Company vehicle with private mileage allowance and fuel card
Supportive sick pay and wellbeing policies
Ongoing training and development in our purpose-built training centre
Clear progression opportunities
A genuine team environment where everyone’s input matters
A supportive workplace that recognises the need for flexibility
Regular team events and celebrations
£1000 employee referral scheme

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