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Seeking a highly analytical QNXT Accumulator Subject Matter Expert (SME) to support complex accumulator configuration, maintenance, troubleshooting, and claims analysis within a healthcare payer environment. This role requires deep expertise in how accumulators interact with claims adjudication, enrollment data, and benefit structures, along with the ability to investigate and resolve end-to-end processing issues across multiple systems and data layers.
Job Responsibility:
Serve as the Subject Matter Expert for QNXT accumulators, including configuration, maintenance, troubleshooting, and operational support
Analyze accumulator-related claim issues and determine impacts across claims processing and enrollment data
Investigate complex production issues involving claim adjudication, accumulator balances, and member eligibility
Write and interpret SQL queries to analyze backend data, validate accumulator behavior, and troubleshoot discrepancies
Support enrollment-related accumulator updates and ensure data integrity across membership tables
Perform root cause analysis and coordinate resolution efforts across business and technical teams
Validate accumulator functionality during system updates, configuration changes, and defect remediation efforts
Partner with claims, enrollment, configuration, and IT teams to improve operational accuracy and processing efficiency
Document findings, issue resolution steps, and operational procedures to support audit readiness and knowledge sharing
Requirements:
5+ years of hands-on experience as a Subject Matter Expert (SME) supporting QNXT accumulators
Strong expertise in accumulator configuration, maintenance, troubleshooting, and issue resolution
Deep working knowledge of QNXT backend functionality, including writing and interpreting SQL queries
Strong understanding of healthcare claims processing and adjudication workflows
Experience supporting enrollment data, membership tables, and accumulator-related updates within enrollment systems
Ability to perform end-to-end analysis across claims, accumulators, and enrollment data to identify root causes and downstream impacts
Strong analytical, troubleshooting, and problem-solving skills
Ability to work independently in complex, fast-paced production environments
Nice to have:
Experience with benefit configuration and eligibility processing
Exposure to Facets or other healthcare payer platforms
Experience supporting production incidents, defect analysis, and operational support teams
Knowledge of healthcare payer operations, deductibles, out-of-pocket maximums, and benefit accumulation logic
Experience working with reporting, audit validation, or data reconciliation processes