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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The QM Nurse Consultant is responsible for conducting Quality Management Reviews (QMRs) and supporting Performance Improvement Projects (PIPs) to ensure Medicaid‑funded services meet regulatory, clinical, and quality standards. This role requires strong clinical judgment, audit capability, analytical skills, and the ability to work collaboratively with providers, state agencies, and managed care organizations.
Job Responsibility:
Conduct on‑site and desk audits to ensure services comply with DMAS regulations, Medicaid policy, service limits, medical necessity requirements, and provider qualifications
Review medical records, billing patterns, and service documentation to assess compliance and identify inconsistencies or potential fraud
Analyze utilization trends and exception reports to identify outliers or inappropriate billing practices
Lead provider engagement activities, including documentation requests, exit conferences, and explanation of findings and corrective actions
Prepare accurate audit documentation, summaries, and referrals as needed
Lead validation and evaluation of PIPs in clinical & non-clinical areas per CMS EQR Protocols 3 & 7
Design and refine study topics, aims, populations, sampling methods, indicators, and data collection plans
Conduct statistical analysis on claims, encounter, and survey data
interpret findings accurately
Guide and support market through PIP planning and implementation with best practices and data-driven interventions
Facilitate stakeholder focus groups and technical assistance sessions
Maintain project timelines, coordinate subcontractors, and track deliverables
Support regulatory and accreditation activities such as NCQA, HEDIS, CAHPS and organizational performance improvement strategies
Participate in cross-functional quality activities as assigned
Requirements:
Licensed Registered Nurse (RN) with an unrestricted Virginia license
Virginia residency required
Minimum 3+ years’ experience in Medicaid managed care, quality improvement, PIPs, or EQRO-related functions
Strong knowledge of Medicaid regulations, DMAS requirements, and CMS EQR Protocols
Proficiency in study design, sampling, data analysis, and quality improvement methodologies (e.g., PDSA)
Excellent communication skills, with experience engaging providers and presenting findings to leadership or stakeholders
Strong project management skills and proficiency in Excel, PowerPoint, and data analysis tools
Associates or diploma nursing degree required
Nice to have:
Certified Professional in Healthcare Quality (CPHQ) or Project Management Professional (PMP)
Prior experience with EQRO reviews or state-level Medicaid oversight
Experience conducting site visits, facilitating focus groups, or leading training sessions
Bachelor of Science in Nursing preferred
What we offer:
Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility