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Allpress Espresso Logo Allpress Espresso · Hospitality and Tourism

Qld technical manager

Australia, Brisbane · Job Posted December 05, 2025
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Job Description

As the QLD Technical Manager reporting to the National Customer Experience Manager, you'll lead our technical operations across the state, bringing together a high-performing team of espresso machine specialists to deliver best-in-class service to our customers.

Job Responsibility

  • Lead, coach and support the QLD Technical Team
  • Drive continuous improvement in technical operations
  • Oversee scheduling, callouts, installs, inventory and parts management across the region
  • Foster a culture of accountability, collaboration, and knowledge-sharing
  • Develop and maintain strong relationships with key suppliers, customers, and internal teams
  • Coordinate team resourcing, performance reviews, and ongoing technical training
  • Work closely with Sales, Training, and Customer Service to ensure seamless support
  • Represent the Allpress brand as an approachable expert

Requirements

  • Strong people leadership skills
  • Experience in motivating skilled technicians
  • Knowledge of commercial espresso equipment
  • Ability to support a team across technical callouts, installs, and service workflows
  • Systems-savvy with ability to manage inventory, scheduling and reporting processes
  • Commitment to delivering responsive, high-quality service
  • Proactive, solutions-focused, and committed to continuous improvement

What we offer

  • Free coffee while at work
  • 250g of beans to take home weekly
  • Free and confidential Employee Assistance Program
  • Wellbeing allowances
  • Referral bonus
  • Parental leave to eligible employees
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