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This position shall have overall responsibility for the environmental services training and quality control programs under the direction of the project manager for entire contract.
Job Responsibility:
Administer quality control management program as it relates to environmental service operations
Responsible for overall quality assurance program
Maintain records of inspections and certifications
Prepare monthly reports depicting findings of quality inspections
Periodically review the quality control program to ensure compliance
Examine processes for preventative and corrective maintenance
make suggestions based on findings
Perform inspections and re-inspections to ensure problems have been resolved
Research safety and quality topics online
May prepare incident and accident reports
May be tasked with preparing training materials and conducting employee safety meetings
May train personnel
Deliver training to new and current employees
Train new employees in housekeeping and customer service policies and procedures
Participate in the creation and delivery of valid training designed to provide effective hands-on practice to new and existing employees
Confer with management and conduct surveys to identify training needs
Will train employees on how to Don and Doff PPE and when to use
Develop and organize training manuals, multimedia visual aids and other educational materials
Analyze training needs to develop new training programs or modify and improve existing programs
Train managers and supervisors in techniques and skills for training and dealing with employees
Provide customer service training
Plan, develop and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences and workshops under the direction of the project manager
Other duties as assigned by the project manager or assistant directors