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As a member of the team, you will be responsible for monitoring survey fieldwork and managing survey quality using tools such as Decipher, Excel, and PowerBi. This role includes supplier escalation and internal escalation via Microsoft Teams, email, and Jira.
Job Responsibility:
Analyse Power BI reports, other internal tools used to manage advertising data
Analyse survey data, Track survey progress and performance metrics, identifying any issues or deviations and make sure they are met by SLA (Service Level Agreement)
Follow the quality control procedures to maintain high standards of data integrity
Escalate issues as needed to ensure timely resolution
Communicate effectively with suppliers to address and resolve fieldwork-related challenges
Requirements:
1 – 4 year of experience in QA Support or Tech support