CrawlJobs Logo

QA Specialist

5CA

Location Icon

Location:

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Quality Assurance Specialist is responsible for ensuring the highest level of service quality by monitoring and evaluating customer service interactions, coordinating the application of the QA processes (i.e., calibrations, disputes, coaching), identifying areas for improvement, and implementing best practices to enhance the customer experience.

Job Responsibility:

  • Identify areas for improvement in customer service/support processes and procedures and make recommendations to management for changes
  • Develop and implement quality assurance programs and initiatives to enhance the customer experience and ensure customer satisfaction
  • Conduct regular audits of customer service/support interactions evaluations and provide feedback to evaluators and team members to improve their performance
  • Analyze customer feedback and identify trends and patterns to develop solutions to common issues and challenges
  • Work closely with the customer service/support team, management, and other stakeholders to implement best practices and improve customer service processes and procedures
  • Develop and maintain quality assurance reports and metrics to track performance and identify areas for improvement
  • Collaborate with other departments to ensure consistency in customer service/support practices and procedures
  • Participate in training and development initiatives to ensure that team members have the skills and knowledge necessary to provide high-quality customer service
  • Monitor and evaluate customer service interactions (including phone calls, emails, and chats) for some clients or when required, to ensure that quality standards are met
  • Exhibit a proactive mindset focused on innovation and continuous improvement, actively pursuing creative and strategic solutions to elevate QA practices and streamline processes, while maintaining curiosity and engagement with new tools, techniques, and industry trends

Requirements:

  • Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or a related discipline)
  • Minimum 1 year of experience as a Quality Assurance specialist or a similar role in the customer service/call center industries
  • English language at least at an advanced level (C1/C2)
  • Knowledge of quality assurance platforms (e.g Zendesk QA, Playvox, Scorebuddy, Maestro)
  • Knowledge of quality assurance systems, methodologies, and tools would be a plus
  • Familiarity with regulatory requirements and industry standards would be a plus
  • Ability to leverage AI and automation tools to improve QA processes, boost efficiency, and deliver more precise insights would be considered a plus
  • COPC certification would be a strong plus
  • A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally
  • A minimum of 8 GB RAM
  • Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
  • A processor with a CPU Mark of at least 7368, like Ryzen 3 4300U, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
  • An Integrated Graphics card
  • 2 Monitors
  • A smartphone usable for two-factor authentication that runs at least Android 10.0 or newer or Apple iOS 16.0 or newer

Nice to have:

  • Knowledge of quality assurance platforms (e.g Zendesk QA, Playvox, Scorebuddy, Maestro)
  • Knowledge of quality assurance systems, methodologies, and tools
  • Familiarity with regulatory requirements and industry standards
  • Ability to leverage AI and automation tools to improve QA processes
  • COPC certification
What we offer:
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages
  • Innovative digital tools, and continuous opportunities for learning and development
  • Access to Udemy Business for learning and development
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA

Additional Information:

Job Posted:
April 23, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
5CA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for QA Specialist

QA Specialist

As a Quality Assurance Specialist, you will be the final checkpoint for all prom...
Location
Location
India
Salary
Salary:
Not provided
bluecore.com Logo
Bluecore
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree from an accredited college or university
  • A minimum of 2 years of hands-on experience in a production QA role
  • Solid understanding of web development fundamentals, including HTML5, CSS3, and JavaScript
  • Knowledge of W3C and WCAG accessibility standards and best practices
  • Exceptional attention to detail, with a focus on pixel-perfect execution
  • A strong understanding of design aesthetics, graphic standards, and brand consistency
  • Excellent communication and documentation skills
  • Proficiency with browser inspector tools for cross-browser testing and debugging
  • Experience with Accessibility testing
  • Hands-on experience with design tools such as Photoshop, Sketch, or Figma
Job Responsibility
Job Responsibility
  • Develop and execute comprehensive test plans based on campaign requirements and specifications
  • Conduct rigorous testing of email and website campaigns across multiple devices, browsers, and platforms using tools like Litmus, Email on Acid, BrowserStack, or LambdaTest to ensure flawless rendering and functionality
  • Verify all functional elements, including link accuracy, tracking implementation, and audience segmentation
  • Clearly report, track, and validate issues and defects using our internal feedback and project management systems
  • Analyze and document recurring issues to identify trends and help the team implement long-term solutions
  • Act as a point of contact for Onboarding, Customer Success, and Project Management teams for any project-specific questions and updates
What we offer
What we offer
  • competitive compensation and benefits package, with a strong focus on work-life balance
  • Fulltime
Read More
Arrow Right

QA Specialist

QA Specialist with German at Sopra Steria involves preparing test plans, designi...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor or Master degree in Finance, Business Administration, Computer Science or a relevant comparable qualification
  • experience in software testing and agile software development methods
  • analytical mindset and attention to detail
  • team player with initiative
  • ability to work responsibly and independently in a dynamic environment
  • experience with test automation within CI/CD pipelines
  • certifications like ISTQB are a plus
  • excellent command of German language (at least level B2)
Job Responsibility
Job Responsibility
  • Prepare test plans, setup test environment, assess testability and help define acceptance criteria
  • design and carry out manual software tests
  • support the design and execution of automated tests
  • document and evaluate the test results and create user documentation
  • take active part in bug detection and fixing, as well as maintaining traceability
  • support customer projects and coordinate with the customer and internal stakeholders regarding release plans, test requirements and test results
What we offer
What we offer
  • Global project experience with significant impact
  • continuous professional and personal development opportunities
  • secure and supportive work environment
  • 26 days of annual paid leave
  • comprehensive health, life, and travel insurance
  • extensive professional training programmes
  • flat organisational structure
  • team events in Bulgaria and Germany
  • Multisport cards/vouchers
  • modern office facilities conveniently located at Metro Station G.M. Dimitrov Blvd.
  • Fulltime
Read More
Arrow Right

Cloud QA Specialist

We are looking for experienced Software QA Engineers to join our team, specializ...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of the OSI model and networking protocols: TCP/IP, UDP, DHCP, HTTP, DNS, VLANs
  • SAML, SNMP, GRE, IPSEC, Syslog, MDM, SSH
  • Experience configuring security devices, including firewalls, VPNs, Intrusion Detection/Prevention Systems (IDPs), switches, and routers
  • Proficient in Data Networking (L2/L3, Switching, routing, WLAN’s)
  • Knowledge of security protocols and penetration testing (a plus)
  • Experience with RADIUS, AAA, and NAC (Network Access Control)
  • Hands-on experience in configuring and testing with Active Directory, LDAP, and other Auth sources
  • Strong hands-on experience with VMware, KVM, Hyper-V
  • Experience testing Security/Cloud products (AWS, Azure)
  • Exposure to container-based technologies and Kubernetes
Job Responsibility
Job Responsibility
  • Manual test validation
  • Performance testing
  • Automation of security and cloud-based solutions.
What we offer
What we offer
  • Comprehensive suite of benefits for physical, financial, and emotional wellbeing
  • Personal and professional development programs
  • Unconditional inclusion and flexibility in work environment.
  • Fulltime
Read More
Arrow Right

Qa specialist

As a QA Specialist, your role is pivotal in upholding the quality of websites co...
Location
Location
Salary
Salary:
Not provided
500designs.com Logo
500 Designs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Thorough testing and validation processes
  • collaboration with developers and team members
  • sustaining elevated quality standards
  • keen eye for detail
  • passion for ensuring exceptional web experiences.
Job Responsibility
Job Responsibility
  • Conducting thorough testing and validation processes
  • collaborating closely with developers and team members
  • sustaining elevated quality standards of web projects.
Read More
Arrow Right

Qa specialist for squirrel tse data collection

This project will help train and refine AI systems that interpret real-world com...
Location
Location
Salary
Salary:
Not provided
oneforma.com Logo
One Forma
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Native speaker with strong command of one of the target languages
  • Proven experience in data validation, linguistic QA, content review, or data annotation projects
  • Updated CV uploaded in OneForma
  • Must pass the certifications with a score of 85 or higher, as well as review and complete the Guidelines Module before participating
  • Ability to identify and flag data issues such as incorrect formatting, irrelevant content, or privacy breaches
  • Familiarity with time-sensitive and transactional emails (automated communications from legitimate business domains)
  • High attention to detail and accuracy in reviewing text-based content
  • Comfortable working with internal tools or web-based QA platforms
  • Ability to meet deadlines and maintain consistent performance under minimal supervision
  • Commitment to data privacy and adherence to ethical standards
Job Responsibility
Job Responsibility
  • Reviewing and validating submitted email samples to ensure they meet the project’s quality, language, and data standards
  • Ensure that all collected data is accurate, authentic, and compliant with project guidelines while maintaining complete data privacy and security
Read More
Arrow Right

QA & Content Specialist

It’s one thing to design an experience, another to handle the engineering and de...
Location
Location
United States , Atlanta
Salary
Salary:
Not provided
neboagency.com Logo
Nebo Agency
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1+ years of website quality control and/or quality assurance experience including the creation of specifications, QA plans, and execution of QA processes
  • At least 1+ years of content management experience including the creation of implementation plans, and page-building in component-driven content management systems
  • A mindset for planning and organizing
  • Experience with the “behind the scenes” CMS roles
  • Knowledge and experience working with a creative team, from research through to development and QA
  • An ability to juggle multiple assignments and take ownership of projects
  • A strong understanding/appreciation of collaboration from all teams
  • Communication skills to solicit feedback and resolve content or structure issues collaboratively and proactively
Job Responsibility
Job Responsibility
  • Own the quality assurance, page building, content entry, and content management for our client’s experiences
  • Build experiences with a blend of skills, from a keen strategic understanding of information architectures and website structures to understanding and building pages from pre-existing components
  • Heavily collaborate with our other creative teams — UX, design, engineering, etc.
  • Help ensure a bug-free, visually precise, content-complete experience
  • Build component-driven websites with a sharp eye for detail
What we offer
What we offer
  • Hybrid in-office/remote work or fully remote work options designed to fit your needs
  • Unlimited PTO
  • Free attendance to local marketing events
Read More
Arrow Right

Software QA Engineer - Specialist

Software QA Engineer role at Hewlett Packard Enterprise focusing on HPE Hybrid C...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • Typically 4-6 years experience
  • Knowledge of complete SDLC and experience in software testing methodology, tools, developing test strategy, test plans and test execution
  • Proficiency in programming in Python
  • Strong test automation background to enhance a test automation framework
  • Strong troubleshooting and analytical skills
  • Knowledge of tools and processes for functional, regression, scale testing
  • Self-motivated with excellent verbal and written communication skills
  • Ability to use Jira, Confluence, and related software
  • Knowledge of Agile methodology and hands-on participation in Scrum
Job Responsibility
Job Responsibility
  • Designs, develops, troubleshoots and debugs software programs for software enhancements and new products
  • Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools
  • Determines hardware compatibility and/or influences hardware design
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right

Software QA Engineer - Specialist

Software QA Engineer role at Hewlett Packard Enterprise focusing on testing meth...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • Typically 4-6 years experience
  • Knowledge of complete SDLC and experience in software testing methodology, tools, developing test strategy, test plans and test execution
  • Proficiency in programming in Python
  • Strong test automation background to enhance a test automation framework
  • Strong troubleshooting and analytical skills
  • Knowledge of tools and processes for functional, regression, scale testing
  • Self-motivated with excellent verbal and written communication skills
  • Ability to use Jira, Confluence, and related software
  • Knowledge of Agile methodology and hands-on participation in Scrum
Job Responsibility
Job Responsibility
  • Designs, develops, troubleshoots and debugs software programs for software enhancements and new products
  • Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools
  • Determines hardware compatibility and/or influences hardware design
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy