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QA Process Improvement & Automation Sr. Analyst

https://www.citi.com/ Logo

Citi

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Location:
Costa Rica , Heredia

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Fin Solutions Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Job Responsibility:

  • Participates in formulating and setting strategic direction for the process, organization and architecture covering Finance across Citi businesses, products, functions and locations
  • Assists in setting business and information architecture standards for Finance
  • Plays a part in settling and operating necessary forums and frameworks to establish and govern policies and starts for global Finance processes
  • Participates in assessing and incorporating changing business, regulatory and market information needs into finance processes and applications
  • Resolves complex problems or transactions, where expertise is required to interpret policies, guidelines or processes
  • Manages one or more processes, reports, procedures or products, and considered analytical or procedural 'expert' representing a unit or team on cross-function process or project deliverables
  • May supervise day-to-day work of junior level employees
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Drive the production of QATV metrics and reporting, as well as process optimization, automation, and training
  • Key activities include: Drive the production of QATV metrics, testing execution monitoring, results consolidation
  • Oversee, manage and support QATV tooling enablement and business process improvement
  • Proactive process to verify key activities and controls
  • Develops and delivers training program

Requirements:

  • At least 5 years of relevant experience, within the financial services industry preferred
  • Data analysis and business intelligence tools (MS Access or SQL or Python or Tableau, etc.)
  • Excellent relational and communication skills
  • Advanced Microsoft Office skills
  • Bachelor’s degree in Business Admin, Finance or Engineering
  • Strong attention to detail and accuracy
  • Production metrics and business performance tracking
  • Expertise in software development and automation tools
  • Process improvement and optimization
  • Strong knowledge of technology applications in testing environments
  • Experience developing and implementing automation tools for testing or quality assurance
  • Background in business process analysis and improvement
  • Experience in software development or working closely with IT teams to optimize systems
  • Understanding of testing frameworks and their technical implementation
  • Knowledge of BCBS 239 principles and regulatory reporting
What we offer:
  • Global Benefits
  • We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well

Additional Information:

Job Posted:
April 24, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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