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We’re recruiting for a QA Manager to join us with digital and content experience, from either our Cardiff or Hove office for a 12 month period. As a QA Manager you will ensure the quality, consistency, and clarity of member engagement communications across channels by applying brand standards, client-specific preferences, and behavioural science to support consumer understanding and commercial outcomes
Job Responsibility:
Own the quality assurance process for all member engagement communications, ensuring consistency with brand guidelines and client-specific tone of voice requirements
Review and approve content across digital and offline channels, ensuring clarity, accuracy, and alignment with behavioural science principles
Collaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding
Develop and maintain QA frameworks and checklists, continuously improve processes to enhance efficiency, reduce errors, and support scalable delivery
Support the Delivery Team by providing QA oversight on copy, content, and creative executions, ensuring alignment with strategic engagement goals
Champion clear, customer-centric communication, balance commercial objectives with member needs, and promote best practice across teams
Liaise with internal and external stakeholders, including product, marketing, and creative teams, to ensure QA standards are upheld throughout the production lifecycle
Ensure communications (durable mediums, web content, and telephone communication scripts / frameworks) meet the information needs of customers, are likely to be understood by customers intended to receive the communication, and equip them to make decisions that are timely, properly informed, and effective
Requirements:
Familiar with behavioural science in customer communications
Degree or equivalent experience in Communications, Marketing, English, or a related field
Knowledge of FCA and Consumer Duty regulations
High attention to detail and quality standards
Balances customer needs with commercial goals
Influences teams to adopt QA best practices
Strong communication and stakeholder management
Proactively improves QA processes and consistency
Proven experience in quality assurance for digital and offline communications
Experience working with compliance teams to ensure clarity and fairness in consumer messaging
Background in reviewing and refining content for clarity, consistency, and customer understanding
Experience working with cross-functional teams including copywriters, designers, and product managers
Comfortable managing QA processes across multiple projects and deadlines
What we offer:
The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Healthcare Plan (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
There are the many discounts we offer – both for our own products and at a range of high street stores and online
In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart