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As a QA Lead, you will own the end-to-end quality and customer experience of a complex, enterprise-grade SaaS platform. This role combines technical QA leadership, hands-on testing and debugging, ensuring that issues are understood, reproduced, prioritized, and resolved efficiently. You will act as a technical bridge between customers, Support, QA, Product, and Development, not just managing processes, but actively contributing to solutions.
Job Responsibility:
Lead, mentor, and manage the QA team, including planning, prioritization, and execution
Manage the Support team (temporarily) and ensure effective collaboration between QA and Support
Own end-to-end quality across features and releases, from requirements review to production validation
Define and maintain test plans, test cases, and QA processes
Ensure smooth feedback loops from Support to QA and Product teams
Work closely with Product and Development to identify risks and ensure high-quality deliveries
Drive continuous improvement in testing practices, tools, and automation
Manage teams across multiple locations and time zones
Requirements:
At least 5 years of hands-on QA experience, preferably in lead roles
Strong API testing skills
Strong understanding of QA methodologies and release cycles
Technical mindset (Frontend / API debugging)
High-level English proficiency – mandatory
Salesforce, automation, SQL – a strong advantage
Familiarity with databases and SQL (e.g., MySQL) – an advantage
Excellent communication skills and a strong ownership mindset
Nice to have:
Salesforce, automation, SQL – a strong advantage
Familiarity with databases and SQL (e.g., MySQL) – an advantage