Qa Lead – Saas

• Define and execute QA strategies tailored for Low-Code/No-Code platform development
• Collaborate with engineering, product, and customer success teams to uphold product quality
• Design and manage automated and manual test frameworks for UI, APIs, and integrations
• Detect, track, and resolve defects to ensure seamless performance across web and mobile
• Establish performance, security, and scalability benchmarks for the SaaS platform
• Implement quality management systems (QMS) aligned with ISO, SOC 2, GDPR, and other standards
• Optimize CI/CD pipelines to integrate automated quality checks and accelerate releases
• Monitor SaaS KPIs (uptime, latency, error rates) to identify trends and improvements
• Leverage user feedback, support tickets, and NPS scores to detect recurring issues
• Partner with customer success to enhance reliability and satisfaction
• Develop and implement RCA frameworks for system failures and service disruptions
• Lead a team of QA engineers, automation testers, and security analysts
• Provide training on QA best practices, security, and compliance
• Foster a culture of continuous improvement across product, engineering, and support teams

• Bachelor’s/Master’s degree in Computer Science, Software Engineering, or related field
• 5+ years in SaaS QA, testing, or quality management (experience with Low-Code/No-Code preferred)
• Proficiency in automated testing tools (Selenium, Cypress, Playwright, etc.)
• Strong understanding of APIs, microservices, and cloud platforms (AWS, GCP, Azure)
• Experience with CI/CD pipelines (Jenkins, GitHub Actions, or similar)
• Knowledge of compliance frameworks (SOC 2, ISO 27001, GDPR)
• Analytical problem-solving with a proactive approach
• Strong communication and stakeholder management skills
• Adaptability to fast-paced Agile/Scrum environments

ISTQB, Six Sigma, Agile/DevOps certifications

Competitive salary, benefits, and career growth in a fast-scaling environment