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QA Coordinator/Doc Management

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Pittsburgh

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are offering a long-term contract employment opportunity for a QA Coordinator/Doc Management individual who is detail oriented in the mortgage industry. Located in Pittsburgh, Pennsylvania, this role involves the diligent management and processing of customer applications and documents, maintaining customer accounts, and addressing customer inquiries.

Job Responsibility:

  • Accurate and efficient processing of customer credit applications
  • Ensuring lender specifications are met in all transactions
  • Maintaining and updating the operational system with correct statuses and notes for all audit resolution tasks underway
  • Shipping approved closed loan packages after review
  • Handling and processing incoming requests from customers for trailing documents such as recorded mortgages, title policies, etc.
  • Resolving internal and external customer inquiries presented through direct email or group managed email box in a timely manner
  • Processing incoming packages for the QA review team and preparing them in lender-specific stacking order
  • Scanning and uploading stacked closed loan packages into appropriate orders in the system and pushing them to the QA review queue
  • Checking if funds are due from the consumer based on the CD and processing received checks
  • Managing and processing all recordable documents from OS partners or internal team with handoff to recording team
  • Shipping recorded documents to the lender once complete

Requirements:

  • Proficiency in Abila MIP software
  • Familiarity with various Accounting Software Systems
  • Proficient in using Adobe Acrobat
  • Experience with ADP - Financial Services
  • Skilled in CRM applications
  • Comprehensive knowledge of Accounting Functions
  • Experience in handling Accounts Payable (AP)
  • Ability to manage Answering Inbound Calls
  • Proficient in Check Processing operations
  • Exceptional Customer Service skills
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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