Qa And Support Engineer - Intermediate

• Promoting a culture of quality assurance and continuous improvement within the organization
• Collaborating closely with business analysts to identify and address potential issues prior to the implementation phase of software solutions
• Developing comprehensive test plans, user scenarios, and validation procedures in accordance with project requirements and technical specifications
• Installing, configuring, and administering software testing environments and testing tools
• Planning, executing, and managing functional, automated, security, performance, regression, and API testing activities for web and mobile applications
• Performing cross-browser, cross-device, and responsive testing while ensuring a consistent and high-quality UI/UX experience across applications
• Utilizing basic and advanced database testing techniques to analyze expected results and create relevant test data
• Creating test plans and strategies for validating the migration of large volumes of data from legacy systems to new systems
• Managing the complete bug lifecycle, including identification, tracking, prioritization, resolution verification, and reporting
• Cooperating with software development teams to analyze, troubleshoot, and resolve issues identified during the testing process, including root cause analysis
• Performing regression testing for new software releases and supporting the Release Management process for product solutions
• Preparing and maintaining detailed testing documentation, end-user documentation, bug reports, and release notes
• Coordinating and conducting the User Acceptance Testing (UAT) process with clients, including preparation of all related UAT documentation
• Delivering client training activities, including train-the-trainer sessions and knowledge-sharing workshops
• Providing first-line technical support to clients, excluding direct end-user support activities
• Managing, categorizing, monitoring, and responding to technical support requests and service tickets in a timely manner
• Communicating directly with clients to analyze and understand the nature and scope of reported issues
• Identifying root causes of application errors and escalating critical issues when necessary
• Maintaining professional and effective client relationships through proactive communication and support
• Preparing periodic project support reports on a monthly or quarterly basis, in accordance with contractual obligations
• Facilitating knowledge transfer activities and contributing to the introduction and presentation of new ideas, improvements, and best practices

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related technical field
• Minimum 3+ years of professional experience in Software Quality Assurance, Software Testing, and Technical Support
• Experience working with web and mobile applications in Agile/Scrum development environments
• Strong understanding of software development lifecycle (SDLC), software testing lifecycle (STLC), and defect management processes
• Experience in preparing and executing functional, regression, integration, performance, API, and security testing activities
• Practical experience with test management and bug tracking tools such as Jira, Azure DevOps, TestRail, or similar platforms
• Experience with API testing tools such as Postman or similar solutions
• Knowledge of automated testing tools and frameworks (ex. Selenium web driver) for web and mobile applications
• Experience performing cross-browser, cross-device, and responsive testing using different tools
• Solid understanding of relational databases, SQL queries, data validation, and database testing techniques
• Experience in testing data migration processes and validating large datasets between systems
• Ability to analyze system logs, identify root causes, and troubleshoot complex software issues
• Experience coordinating User Acceptance Testing (UAT) activities with clients and stakeholders
• Experience providing technical support and managing client communication in a professional environment
• Strong documentation skills, including preparation of test plans, test cases, bug reports, release notes, and support reports
• Excellent analytical, organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and work independently with minimal supervision

Appropriate Microsoft or ISTQB certification in Software Testing is considered an advantage